Shannon Hix
Midlothian,TX
Summary
Empathetic professional in customer service known for high productivity and efficiency in task completion. Possess specialized skills in conflict resolution, data entry, and customer relationship management. Excel in communication, problem-solving, and adaptability, ensuring positive experiences and outcomes for customers.
Overview
20
20
years of professional experience
Work History
Inmate Release Unit
Dallas County Sheriff's Department
Dallas, TX
08.2024 - 01.2025
- Communicated regularly with staff members regarding updates on existing or new inmate files.
- Provided assistance with researching past records pertaining to individual prisoners as requested by authorized personnel.
- Conducted regular audits of inmate files to ensure compliance with state laws and regulations.
- Processed requests from external agencies regarding inmate records.
- Provided support in responding to subpoenas related to inmate records.
- Assisted in developing training materials related to record keeping protocols.
- Monitored evidence inventories and double-checked accuracy and security of handling procedures to support effective investigations and eventual prosecution.
Booking Technician
Tarrant County Sheriff's Office
Fort Worth, TX
05.2019 - 04.2024
- Assessed needs of inmates upon entry into the jail system and developed individualized plans for each one accordingly.
- Developed and implemented policies and procedures for the management of inmates in accordance with state and federal laws.
- Responded promptly to complaints from staff members or inmates concerning operational issues or potential problems.
- Maintained records on inmate population numbers, court orders, mandates pertaining to sentencing guidelines, programs available for inmates' rehabilitation purposes.
- Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
- Supervised staff in maintaining order within the jail facility, enforcing rules and regulations, and providing services to inmates.
- Organized and maintained documents, files and records.
911 Dispatcher
Arlington Police Department
Arlington, TX
02.2005 - 12.2015
- Responded to emergency calls routed by automatic distribution system.
- Provided pre-arrival instructions to callers in life threatening situations.
- Dispatched police officers and emergency personnel to calls for service.
- Ensured that all policies and procedures were followed in accordance with local laws and regulations governing 911 services.
- Handled emergency phone calls calmly and obtained pertinent information with composed approach.
- Responded promptly to requests for assistance from law enforcement personnel in the field.
- Compiled statistical data related to 911 calls received such as response times and types of calls handled.
- Provided orientation sessions for newly hired dispatchers; assisted them with learning CAD systems and other job related software.
- Took caller information, read associated computer information and documented vital details in call tracking and assignment system.
- Dispatched calls to relevant police, fire or medical response personnel depending on individual call situations.
- Assisted departments with special requests for assistance and BOLOs.
- Monitored alarms, surveillance systems, cameras, and other security devices for potential threats or suspicious activity.
Education
Associate of Arts -
Tarrant County College
Fort Worth, TX01-2024
High School Diploma -
Midlothian High School
Midlothian, TX06-2000
Some College (No Degree) - English
University of Texas Arlington
Arlington, TXSkills
- Report generation
- Inmate tracking
- Policy adherence
- Documentation review
- Legal documentation
- Records management
- Confidentiality compliance
- De-escalation techniques
- Security procedures
- Behavioral observation
- Inmate classification
- Policy enforcement
Accomplishments
While in my position as a 911 dispatcher, I receive 3 life saving awards given by the city
Timeline
Inmate Release Unit
Dallas County Sheriff's Department
08.2024 - 01.2025
Booking Technician
Tarrant County Sheriff's Office
05.2019 - 04.2024
911 Dispatcher
Arlington Police Department
02.2005 - 12.2015
Associate of Arts -
Tarrant County College
High School Diploma -
Midlothian High School
Some College (No Degree) - English
University of Texas Arlington
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