Shannon Hochstetler
Middlebury
Summary
Results-driven Front Office Manager with expertise in inventory management and client relations. Enhanced customer satisfaction through effective negotiation and project coordination. Strong background in office administration and team collaboration, committed to delivering exceptional service.
Overview
31
31
years of professional experience
Work History
Front Office Manager/Receptionist
Hedges Vet. Hospital
Three Rivers
03.2013 - Current
- Oversaw daily operations of busy veterinary hospital, leading a team of 4 staff members to ensure smooth service delivery
- Oversaw inventory management, ensuring adequate supplies of medications, vaccines, and other necessary equipment
- Managed accounts receivable and prepared monthly statements.
- Handled client relations, resolving concerns promptly to enhance customer satisfaction and loyalty
- Developed strong relationships with vendors to negotiate favorable pricing agreements on supplies and equipment purchases
- Managed a high-volume reception area, efficiently scheduling appointments and managing client inquiries
- Provided exceptional customer service by greeting clients, answering phone calls, and addressing client concerns with professionalism and empathy
- Educated clients on preventive care procedures, vaccination schedules, and post-operative care instructions to promote pet health
- Resolved client complaints effectively by actively listening to concerns and taking appropriate action to achieve satisfactory resolutions
- Trained new reception staff on office protocols and customer service standards, improving team readiness and client interactions
Team Member
Menards
Three Rivers
01.2012 - 03.2013
- Guided customers in selecting suitable cabinets through expert product knowledge, enhancing satisfaction and purchase confidence
- Acquired in-depth knowledge of appliance brands and specifications to enable informed customer purchasing decisions
- Collaborated with team members to create visually appealing displays that showcased the latest appliance models and promotions
- Built long-term relationships with customers, resulting in a high rate of repeat business and referrals
- Conducted regular stock checks to ensure availability of popular appliances, supporting efficient inventory management
Install Coordinator
George Brazil Air Conditioning & Heating
Phoenix
10.2011 - 11.2012
- Coordinated multiple projects simultaneously, meeting all deadlines to ensure timely installations.
- Scheduled installers and ensured availability of materials and equipment for heating/air conditioning unit installations.
- Coordinated installation schedules with technicians and customers for efficient service delivery.
- Managed customer communications to ensure clear expectations and project updates.
- Collaborated with sales team to verify product specifications and installation requirements.
Outside Sales Representative
Foxworth-Galbraith Lumber Company
Casa Grande
09.1995 - 01.2008
- Executed outside sales strategies for doors and windows, targeting potential clients in the market.
- Identified new business opportunities, expanding client base and revenue potential.
- Negotiated contracts and pricing agreements with clients, securing favorable terms that enhanced profitability.
- Developed and maintained strong relationships with key clients.
- Attended industry trade shows and conferences to network with potential clients and stay updated on industry trends
- Provided ongoing support to customers, promptly addressing inquiries and resolving issues to maintain satisfaction.
- Managed inside sales activities in cabinet department, engaging with customers to meet their needs.
- Cabinet department coordinator, in charge of ordering all cabinet packages, scheduling installations, and billing for projects.
Education
High school diploma -
Casa Grande Union High School
Casa Grande, AZSkills
- Customer service
- Phone etiquette
- Office administration
- Administrative expertise
- Project coordination
- Data entry
- Account reconciliation
- Budgeting and financial planning
- Organizational skills
- Conflict resolution
Additional Information - Work Authorization
Authorized to work in the US for any employer
Timeline
Front Office Manager/Receptionist
Hedges Vet. Hospital
03.2013 - Current
Team Member
Menards
01.2012 - 03.2013
Install Coordinator
George Brazil Air Conditioning & Heating
10.2011 - 11.2012
Outside Sales Representative
Foxworth-Galbraith Lumber Company
09.1995 - 01.2008
High school diploma -
Casa Grande Union High School