Shannon Horn
Smithville,MO
Summary
Seasoned Store Manager specializing in management of retail locations. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations.
Overview
25
25
years of professional experience
Work History
Store Manager
Bed Bath & Beyond
Overland Park, KS
05.2006 - Current
- Managed team of 4 managers and 50+ employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
Store Manager
Ross Dress For Less
Sacramento, CA
07.2000 - 05.2006
- Managed inventory control, cash control and store opening and closing procedures.
- Managed team of 3 managers and 35 employees successfully in fast-paced environment through proactive communication and positive feedback.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Rotated merchandise and displays to feature new products and promotions.
Store Manager
Dollar Tree Stores
Stockton, CA
03.1997 - 07.2000
- Managed inventory control, cash control and store opening and closing procedures.
- Managed team of 3 managers and 20 employees successfully in fast-paced environment through proactive communication and positive feedback.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
Education
No Degree - Computer Engineering Technology
ITT Technical Institute-Sacrameto
Sacramento, CAHigh School Diploma -
Calaveras High School
San Andreas, CASkills
- Originality and Creativity
- Store Merchandising
- Policies and Procedures
- Multitasking and Organization
- Customer Service
Timeline
Store Manager
Bed Bath & Beyond
05.2006 - Current
Store Manager
Ross Dress For Less
07.2000 - 05.2006
Store Manager
Dollar Tree Stores
03.1997 - 07.2000
No Degree - Computer Engineering Technology
ITT Technical Institute-Sacrameto
High School Diploma -
Calaveras High School
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