Shannon Huffman
San Antonio,TX
Summary
History of operating in fast-paced office settings to handle all administrative functions. Knowledgeable about escrow processes and adapts to new information quickly. Strong contributor to team and business success. Excellent written and verbal communication strengths with an organized and proactive nature.
Overview
22
22
years of professional experience
Work History
Escrow Assistant
Independence Title
12.2020 - Current
- Read and understand contracts, commitments and orders in preparation for the closing, as well as assemble the necessary documents to prepare the file.
- Handle both front-end processing and post-closing/funding tasks as required by Independence Title and the Escrow Officer via secure portals and RamQuest.
- Collect customer information and communicated via phone, email, or in person to ensure smooth transactions.
- Facilitate remarkable customer experiences during real estate closings by actively seeking solutions and demonstrating strong work ethic.
- Promote positive company image through professional appearance, actions, and conduct towards employees and customers.
Office Support
JAVI A/V LLC
11.2018 - 09.2020
- Supported Vice President in sales and operations, project management, procurement/warehouse, and service in high-paced environment by managing multiple duties.
- Developed policies and procedures to enhance consistency of communications across departments.
- Reviewed contracts and insurance documents to ensure vendor compliance with written agreements
- Led weekly department meetings and coordinated with departments for workload management to meet deadlines and ensure positive customer experience.
Editor/Software Quality Assurance Analyst
Pearson Assessment
06.2007 - 11.2011
- Coordinated testing and tracking of over 6,500 documents annually across three sites and 40 internal partners
- Facilitated skill expansion and adaptability among team members during merger by informally leading change initiatives
- Led a team of four who was responsible for testing online assessments for accuracy of input/output of data
- Encouraged team members to embrace change and expand skill set during merger by taking on an informal leadership role
Secretary/Community Columnist
The Arizona Republic/Southwest Valley Republic
06.2005 - 10.2006
- Assembled and organized over 10 Pulitzer Prize entries and collected entry applications and fees.
- Composed weekly column for publication across Phoenix Metro area, engaging readers with relevant community topics
- Delivered exceptional customer experience by supporting staff of 10 and managing customer emails and phone calls
Assistant Editor
Harcourt Assessment
08.2004 - 05.2005
- Coordinated with 15+ internal partners to meet deadlines through effective communication and time management
- Enhanced accuracy of documentation by 25% to comply with state contract requirements for format, grammar, spelling, and punctuation
- Monitored 4,500+ open files and identified discrepancies to exceed customer expectations
Education
Bachelor of Arts - English
Southwest Texas State University (Texas State University)
San Marcos, TXSkills
- Contract review
- Document preparation
- Document management
- Deadline management
- Customer communication
- Multitasking
- Relationship building
Timeline
Escrow Assistant
Independence Title
12.2020 - Current
Office Support
JAVI A/V LLC
11.2018 - 09.2020
Editor/Software Quality Assurance Analyst
Pearson Assessment
06.2007 - 11.2011
Secretary/Community Columnist
The Arizona Republic/Southwest Valley Republic
06.2005 - 10.2006
Assistant Editor
Harcourt Assessment
08.2004 - 05.2005
Bachelor of Arts - English
Southwest Texas State University (Texas State University)