Shannon Hiles
Ottawa,KS
Summary
Personable Front Desk Medical Receptionist skilled at facilitating patient appointments. Delivers top-notch service and support and works well under pressure. Expert in diffusing conflicts and solving patient or staff problems. Practiced problem-solver with friendly and caring mentality and excellent communication skills. Expertise in customer service and inner-office operations.
Overview
15
15
years of professional experience
Work History
Medical Receptionist
AdventHealth
Ottawa, KS
10.2011 - Current
- Scheduled appointments in electronic health record systems to optimize patient flow.
- Managed patient check-in and check-out processes to enhance overall patient experience.
- Supported patients by addressing questions, scheduling appointments, and resolving concerns to ensure satisfaction.
- Greeted patients and visitors with professionalism and compassion.
- Verified insurance information and collected necessary payments accurately.
Education
High School Diploma -
Ottawa High School
Ottawa , KSSkills
- Electronic records management
- Appointment coordination
- Insurance checks
- Patient registration
- Patient communication
- Appointment reminders
- Phone management
- Payment processing
Timeline
Medical Receptionist
AdventHealth
10.2011 - Current
High School Diploma -
Ottawa High School