Shannon Isbell
Fulton
Summary
Dedicated professional with expertise in care coordination, patient service protocols, and crisis intervention. Committed to enhancing patient experiences through effective communication and regulatory compliance. In 2011-2014, I worked as a weekend warrior and opened home care cases using OASIS for Gentiva.
Overview
9
9
years of professional experience
Work History
Director of Patient Services
The Gardens
Oswego
09.2025 - Current
- Coordinated care plans with healthcare teams and patients.
- Facilitated communication between patients and medical staff.
- Scheduled appointments and maintained accurate patient records.
- Implemented patient service protocols to enhance care delivery.
- Assisted in resolving patient inquiries and concerns efficiently.
- Collaborated with other departments within the organization on projects related to patient services.
- Conducted regular meetings with management team to review progress on goals and objectives related to patient services.
- Coordinated with physicians, nurses, and other staff members to ensure optimal patient care.
Care Manager
CNY Fertility Center
Syracuse
08.2019 - 09.2025
- Educated patients on procedures and medication protocols.
- Assisted physicians with patient assessments and treatment strategies.
- Managed patient records using electronic health record systems.
- Developed support resources for emotional well-being during treatment.
- Organized follow-up appointments and routine check-ins for patients.
- Ensured that all documentation is completed accurately according to state regulations.
- Implemented best practices for patient care and service delivery.
Staff Development Director
Seneca Hill Manor
Oswego
05.2017 - 07.2019
- Developed training programs for staff to enhance caregiving skills.
- Collaborated with management to assess staff development needs.
- Facilitated workshops on best practices in resident care and safety.
- Implemented onboarding processes for new employees at the facility.
- Evaluated training effectiveness through feedback and assessments.
- Coordinated mentorship initiatives between experienced staff and newcomers.
Intake Specialist
Fidelis Care
Syracuse
05.2017 - 11.2017
- Conducted UAS assessments for the MLTC population to determine client eligibility for services.
- Coordinated intake processes with healthcare providers and community organizations.
- Managed confidential client information using secure data entry systems.
- Facilitated communication between clients and care coordinators for service enrollment.
Education
Nursing
Crouse Hospital School of Nursing
Syracuse, NY 01-2001
Skills
- Care coordination
- Electronic health records
- Patient service protocols
- Healthcare regulatory compliance
- Crisis intervention
- Customer relationship management
- Managed care
- Clinical supervision
- Staff development
- Patient safety
- Heartsaver CPR AED (CPR AED)
- Excellent communication
- Schedule management
Timeline
Director of Patient Services
The Gardens
09.2025 - Current
Care Manager
CNY Fertility Center
08.2019 - 09.2025
Staff Development Director
Seneca Hill Manor
05.2017 - 07.2019
Intake Specialist
Fidelis Care
05.2017 - 11.2017
Nursing
Crouse Hospital School of Nursing