Shannon James
Grovetown,GA
Summary
Dynamic BDC Manager with a proven track record at Stokes Hodges Kia, excelling in appointment scheduling and customer engagement. Leveraged consultative selling and teamwork to enhance service delivery, achieving significant reductions in no-show rates. Skilled in utilizing sales technologies while fostering strong relationships to exceed customer expectations.
Overview
5
5
years of professional experience
1
1
Certification
Work History
BDC Manager
Stokes Hodges Kia
02.2022 - Current
- Confirmed scheduled appointments to reduce chances of potential buyer no shows.
- Managed and conducted outbound calling and texting campaigns to attract business and meet objectives.
- Engaged with internet customers and scheduled appointments electronically for added customer convenience.
- Incorporated scripts to encourage uniform communication when scheduling sales and service appointments.
BDC Team Lead
Kia Of Augusta
03.2021 - 02.2022
- Coached team members in techniques necessary to complete job tasks.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Worked different stations to provide optimal coverage and meet production goals.
BDC Representative
Kia Of Augusta
11.2020 - 03.2021
- Identified and solved problems with minimal guidance to minimize disruptions to business.
- Utilized consultative selling skills to identify key trends.
- Developed strong business relationships to provide service and value beyond customer expectations.
- Used sales and order management systems and technologies to facilitate exceptional customer service.
Education
High School Diploma -
Butler High School
Augusta, GaSkills
- Market strategies
- Product promotion
- Internet sales management
- Marketing plans
- Salesforce
- CRM software
Certification
- CSP - Certified Sales Professional
Timeline
BDC Manager
Stokes Hodges Kia
02.2022 - Current
BDC Team Lead
Kia Of Augusta
03.2021 - 02.2022
BDC Representative
Kia Of Augusta
11.2020 - 03.2021
High School Diploma -
Butler High School