Shannon Jicha
Ocala,FL
Summary
Dedicated front-of-house manager with a strong focus on customer service, complaint resolution, and team leadership. Proven track record in enhancing customer experiences in a fast-paced dining environment.
Overview
4
4
years of professional experience
Work History
Server
Cedar River Seafood
Inverness, Florida
10.2022 - Current
- Provided exceptional customer service in a fast-paced seafood dining environment.
- Processed customer orders accurately and efficiently using point-of-sale systems.
- Handled customer complaints professionally, ensuring satisfaction during dining experiences.
- Delivered outstanding customer service in a busy dining environment.
Front of House Manager
Cedar River Seafood
Inverness, Florida
10.2022 - Current
- Managed daily front-of-house operations for a bustling seafood restaurant.
- Supervised and trained staff on customer service standards and procedures.
- Handled customer inquiries and resolved issues to maintain satisfaction levels.
- Performed daily opening and closing duties such as setting up registers, counting money.
- Resolved customer complaints in a professional manner.
Education
High School Diploma -
Lecanto Highschool
Lecanto, FL05-2021
Skills
- Customer service
- Point-of-sale systems
- Complaint resolution
- Customer relationship management
- Adaptability to change
- Sales techniques
Timeline
Server
Cedar River Seafood
10.2022 - Current
Front of House Manager
Cedar River Seafood
10.2022 - Current
High School Diploma -
Lecanto Highschool