Shannon Jingle
Cocoa,FL
Summary
Personable and dedicated customer service representative with extensive experience. Skilled at building rapport, resolving issues, and maintaining customer satisfaction. Motivated team player with a strong focus on business growth, operational efficiency, and relationship-building.
Overview
18
18
years of professional experience
Work History
Office Manager
EtchArt, LLC
Cocoa, FL
09.2009 - 01.2025
- Enhanced customer satisfaction by promptly resolving issues and inquiries.
- Managed bookkeeping, including bank statement reconciliation and journal entries.
- Coordinated meetings, travel, and office activities to streamline operations.
- Developed office systems and managed inventory, supplies, and vendor relationships.
- Implemented policies to maintain smooth daily operations and resolve client concerns.
- Handled payroll, invoicing, and accounts receivable/payable for accuracy.
- Trained new hires and ensured adherence to office protocols and procedures.
CSA
Circuit City
Merritt Island, FL
12.2006 - 03.2009
- Provided excellent customer service by addressing inquiries and resolving complaints.
- Processed sales transactions, including payments and refunds.
- Communicated between customers and departments to meet needs and resolve issues.
- Consistently met customer service metrics and participated in training to enhance product knowledge.
Education
High School Diploma -
Rockledge High School
Rockledge05-2009
Skills
- Vendor Engagement
- Billing & Bookkeeping
- Conflict Management
- Payroll Processing
- Inventory & Supply Management
- Customer Service & Account Reconciliation
- Scheduling & Calendar Management
- Document Management
- Operations & Workflow Optimization
- Clear Communication (Oral & Written)
- Micrsoft Suites
- Adobe Suites
- Sage50/PeachTree Accounting Software
Timeline
Office Manager
EtchArt, LLC
09.2009 - 01.2025
CSA
Circuit City
12.2006 - 03.2009
High School Diploma -
Rockledge High School
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