Shannon Johns
Leander,TX
Summary
Natural leader experienced in driving great team successes by coaching and motivating team members to increase financial profitability, operational efficiency and customer satisfaction. Record of performance in meeting organizational objectives. Excellent interpersonal skills, to work well with others, in both supervisory and support staff roles.
Overview
20
20
years of professional experience
Work History
Director of Client Services
MSB School Services
06.2017 - 12.2023
- Partnered with business leaders as senior member of Leadership to deliver services that support company objectives and consistent with corporate values.
- Boosted company revenue through development of strong relationships with key clients and partners.
- Streamlined internal processes for better workflow management and improved cross-functional collaboration within organization.
- Coordinated with other departments to ensure seamless delivery of services across all touchpoints in customer journey.
- Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Developed customizable reporting tools and dashboards to generate client, revenue and internal intelligence reports.
- Implemented innovative training programs to improve staff knowledge, skills, and overall efficiency in delivering superior services to clients.
- Established Key Performance Indicators (KPI's) to monitor progress toward goals and make data-driven decisions for continuous improvement initiatives.
- Cultivated positive team culture by recognizing employee achievements, providing constructive feedback, and fostering professional development opportunities.
Administrative Assistant
Leander ISD
01.2014 - 06.2017
- Managed expense reports for campus ensuring accurate documentation of spending for budgeting purposes with diligent data entry and database management
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Promoted positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Organized office events such as holiday parties or team-building activities, promoting positive company culture and boosting employee morale.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Assistant Branch Manager
Wells Fargo
10.2003 - 01.2014
- Streamlined branch operations for increased efficiency through implementation of new processes and procedures.
- Developed strong relationships with key clients, contributing to significant growth in business revenue.
- Trained and mentored new employees, fostering positive work environment that led to higher retention rates.
- Assisted in achieving branch sales goals by identifying potential cross-selling opportunities and promoting bank products and services.
- Managed risk effectively through strict adherence to compliance guidelines, minimizing financial losses due to fraud or errors in transactions.
- Conducted regular performance evaluations for staff members, providing constructive feedback for professional development and growth.
- Monitored daily branch activities, quickly identifying areas requiring improvement or corrective action to maintain operational excellence.
- Oversaw successful completion of internal audits with minimal findings, demonstrating strong adherence to bank policies and regulations.
- Supervised team of 15 branch employees and made recommendations regarding performance evaluations
Education
High School Diploma -
Leander High School
Leander, TX05.2000
Skills
- Client Relationships
- Recruiting and Hiring
- Decision Making
- Project Management
- Adaptability
- Strategic Planning
- Team Leadership
- Resource Allocation
- Performance Metrics
- Managing Operations and Efficiency
Additional Information
Proficient in the following office software:
- Google Suite
- Microsoft Office Suite - Word, Excel, Powerpoint, Teams, etc
- NetSuite
- Smartsheet
- Slack
- Zendesk
Timeline
Director of Client Services
MSB School Services
06.2017 - 12.2023
Administrative Assistant
Leander ISD
01.2014 - 06.2017
Assistant Branch Manager
Wells Fargo
10.2003 - 01.2014
High School Diploma -
Leander High School
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