Shannon Juneau
Bossier City,La
Summary
Management professional effective at building highly-motivated teams, as well as leading cross-functional teams in a fast-paced environment.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Manager
CBS Collision
Bossier City, La
02.2012 - 06.2015
- Strengthened company's business by leading implementation of DRP programs.
- Partnered successfully with Insurance companies and adjusters to produce an effective production system.
- Trained, coached and mentored staff to ensure smooth adoption of CCC One, CCC One Management program as well as Summit.
- Hired and trained 15 of staff.
- Exceeded company objectives with continued gross revenue per month of over 300,000.00
- Prepared and distributed payroll for staff.
- Oversaw inventory and office supply purchases.
- Oversaw daily office operations for employees.
- Processed accounts receivable and accounts payable.
- Performed accounts receivable duties including invoicing, researching chargebacks, discrepancies and reconciliations.
- Communicated effectively with customers on future problems and repairs that might need to be addressed.
- Upheld top-quality workmanship and excellent customer service.
- Supervised 13 employees in the repair shop.
Estimator
Bossier City Collision Center @ Landers Dodge
Bossier City, La
09.2010 - 02.2012
- Provided outstanding customer service.
- Communicated operational issues and changes to supervisor on regular basis.
- Appraised all collision and comprehensive damage to vehicles.
- Followed set DRP Program rules to insure accuracy.
- Collected insurance payments and deductibles
- Assigned repair orders to technicians
- Reynolds & Reynolds
- Warranty claim filings
- Final Billing to insure proper payments
- Ordering of parts and materials needed
Owner/Operator
Fleur de Lis Lawn & Landscaping LLC
Benton, La
10.2005 - 01.2010
- Reviewed plans and specs during the design of Landscaping
- Reviewed plans and specs produced bids on upcoming jobs
- Ordered and maintained a current inventory
- Serviced commercial and residential clients
- Performed daily maintenance to insure proper performance
- Trained personnel
- On the job daily to insure customer satisfaction
- Payroll
- Accounts Receivable
- Quick Books
- Operation of heavy duty equipment
Body Shop Assistant Manager
Hixson Autoplex
Alexandria, La
01.2002 - 01.2005
- Politely assisted customers in person and via telephone.
- Earned management trust by serving as key holder, responsibly opening and closing store.
- Supervised technicians
- Payroll
- Damage Appraisals on vehicles
- Maintaining an excellent relationship with Insurance companies and adjusters
- Warranty repairs
- Reynolds & Reynolds
- CCC and Mitchell
Body Shop Manager
Rainbow Collision Center
Shreveport, La
01.1997 - 11.2001
- Oversaw daily office operations for staff
- Prepared and distributed payroll for staff
- Oversaw inventory and office supply purchases
- Processed accounts receivable and accounts payable
- Damage Appraisals on vehicles
- Final Billing to Insurance companies
- Ordering and receiving of parts
- Supervised technicians
- Pinstriped and detailed vehicles
- Final Inspections
- Payroll
Education
GED - undefined
Parkway High School
1996
Skills
- Customer service-oriented
- Project management
- Efficient multi-tasker
- Expertise in invoice and payment transactions
- CCC Pathways
- Automobile claims specialist
- Advanced oral and written communication skills
- Valuation knowledge
- Insurance policy coverage knowledge
Certification
BASF Management Training 2002
I-Car
Timeline
Manager
CBS Collision
02.2012 - 06.2015
Estimator
Bossier City Collision Center @ Landers Dodge
09.2010 - 02.2012
Owner/Operator
Fleur de Lis Lawn & Landscaping LLC
10.2005 - 01.2010
Body Shop Assistant Manager
Hixson Autoplex
01.2002 - 01.2005
Body Shop Manager
Rainbow Collision Center
01.1997 - 11.2001
GED - undefined
Parkway High School