Shannon Kelly-Cortina
Watseka,IL
Summary
Personable and dedicated Customer Service Representative with extensive experience in the customer service industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. I prefer to stay busy and work hard. I enjoy learning new things.
Overview
17
17
years of professional experience
Work History
Customer Service Representative
Circle K
Bradley, IL
06.2020 - 10.2023
- Answered incoming calls providing frontline customer support or assistance with product and service transactions.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Cashier
- Train employees
- Stock
- Clean
- Made food
Bartender
Manteno Golf Club
Manteno, IL
06.2019 - 12.2020
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
- Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
- Cleaned the whole golf course building
- Train new employees
- Served food
- Deliver drinks on the course
Customer Service Representative
Kohl's
Bourbonnais, IL
10.2018 - 06.2019
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered inbound calls to facilitate customer service.
- Worked in the cash office
- Refunds
- Train employees
- Tag new and refunded items
- Called other stores for merchandise
Head Bartender
TGI Fridays
Oak Lawn, IL
08.2006 - 06.2013
- Handled complaints and disputes from customers to promote customer satisfaction.
- Managed bar area, cocktail design and menu and handled inventory, regulation compliance, and customer relationships.
- Managed high volume of shift customers and simultaneously assisted restaurant servers with diverse needs.
- Train employees
- Service bartender (made all the drinks for the whole Resturant on the weekends)
Education
Some College (No Degree) -
Joliet Junior College
Joliet, ILSkills
- Complaint resolution
- Product Knowledge
- Conflict Mediation
- Project management abilities
- Customer consulting
- Staff Training
- Courteous demeanor
- Complaint Handling
- Store maintenance
- Critical Thinking
- Active Listening
- Order Fulfillment
- Problem-solving abilities
- Multi-Task Management
- Customer Service
- Positive and professional
Timeline
Customer Service Representative
Circle K
06.2020 - 10.2023
Bartender
Manteno Golf Club
06.2019 - 12.2020
Customer Service Representative
Kohl's
10.2018 - 06.2019
Head Bartender
TGI Fridays
08.2006 - 06.2013
Some College (No Degree) -
Joliet Junior College