Shannon Kendrick
Jefferson,,Tx
Summary
Dynamic Scheduler with a proven track record at Elara Caring, excelling in schedule coordination and customer service. Enhanced team productivity through effective multitasking and strong communication skills. Recognized for reducing scheduling conflicts and improving workflow optimization, ensuring timely task execution and high customer satisfaction. Reliable team player committed to continuous improvement.
Overview
21
21
years of professional experience
Work History
Scheduler
Elara Caring
03.2004 - Current
- Reduced scheduling conflicts and ensured timely execution of tasks through proactive rescheduling.
- Maintained high levels of customer satisfaction through diligent scheduling coordination, ensuring all deliverables were met within agreed timeframes.
- Consistently met deadlines by effectively allocating resources, tracking progress, and making necessary adjustments to schedules as needed.
- Worked with supervisors and team members to understand scheduling needs and to insure productivity requirements were met.
- Established and maintained strong working relationships with nurses, therapist, advertising executives and management.
- Worked with supervisors and team members to understand scheduling needs.
- Identified best practices within the scheduling function, sharing these insights across teams to drive continuous improvement efforts.
- Enhanced team productivity by maintaining clear communication channels with all staff.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Performed wide-ranging administrative task.
- Trained new schedulers.
Education
High School Diploma -
Linden Kildare High School
Linden, TX05-1985
Skills
- Computer skills
- Attention to detail
- Data entry
- Strong work ethic
- Customer service
- Teamwork and collaboration
- Effective multitasking
- Schedule coordination
- Problem-solving
- Telephone etiquette
- Medical terminology
- Patient scheduling
- Staff coordination
- Workflow optimization
- Invoice submission
- Schedule verification
- Excellent communication
- Professional and mature
- Administrative support
- Multi-line phone proficiency
- Multitasking Abilities
- Problem-solving abilities
- Reliability
- Organizational skills
Friends of Jefferson Animal Rescue
I volunteer with FOJA to help save unwanted, neglected and abandoned dogs in our county. I have fostered around 75 dogs/puppies in the last two years.
Timeline
Scheduler
Elara Caring
03.2004 - Current
High School Diploma -
Linden Kildare High School
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