Shannon Kuchik
South Bend,IN
Summary
Strong leader dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Assistant Store Manager of Operations
Lowes Home Improvement
Benton Harbor, MI
02.2022 - Current
- Solved problems timely and effectively, ensuring customer satisfaction.
- Contributed to development of operational procedures to improve efficiency and accuracy.
- Provided hands-on training to new hires, ensuring they were well-equipped to perform their roles successfully from day one.
- Assisted in the development of standard operating procedures to maintain consistency and accuracy across all systems.
Department Supervisor
Lowes Home Improvement
Mishawaka, IN
01.2016 - 02.2022
- Maintained stock of items, cleanliness, organization, and provided excellent customer service.
- Conducted performance evaluations for employees, providing constructive feedback and identifying opportunities for growth.
Installed Sales Coordinator
Lowes Home Improvement
Mishawaka, IN
04.2014 - 01.2016
- Coordinated installation schedules, ensuring optimal use of resources and minimizing downtime.
- Proactively identified potential roadblocks during the installation process and collaborated with team members and third-party contractors to devise creative solutions while meeting deadlines.
Customer Service Associate
Lowes Home Improvement
Mishawaka, IN
04.2010 - 04.2014
- Assisted large volumes of customers every day with a positive attitude and focus on customer satisfaction.
- Maintained a high level of product knowledge, providing accurate information to customers.
Education
Medical Coding And Billing
Indiana University
South Bend, IN2024
Skills
- Attention to Detail
- Professional and Friendly
- Work Planning and Prioritization
- Project Coordination
- Hiring and Training
- Customer Focused
Certification
Women In Leadership
Timeline
Assistant Store Manager of Operations
Lowes Home Improvement
02.2022 - Current
Department Supervisor
Lowes Home Improvement
01.2016 - 02.2022
Installed Sales Coordinator
Lowes Home Improvement
04.2014 - 01.2016
Customer Service Associate
Lowes Home Improvement
04.2010 - 04.2014
Medical Coding And Billing
Indiana University