Shannon Lake
Shiner,TX
Summary
With strong analytical abilities and unwavering focus to details, I am actively seeking a remote opportunity to contribute my skills part-time in a meaningful way. I have a proven track record of delivering accurate and insightful analysis, adept at identifying patterns and opportunities for improvement. Committed to excellence, I thrive in fast-paced work environments where precision and problem-solving are paramount.
Overview
24
24
years of professional experience
Work History
HR Director
Toast Entertainment LLC
04.2019 - Current
- Maintain human resources regulatory compliance with local, state and federal laws.
- Maintain and process payroll (weekly) and tax filing (annually) for 150+ team members for all corporate regions and departments.
- Reconstructed and direct onboarding program for new team members for all regions and departments, including select franchise locations.
- Developed and direct equipment leasing program for team members.
- Developed and manage referral based partner program to strengthen relations with other companies in the industry.
- Reconstructed and maintain new business trackers for corporate and franchises.
- Participate at a strategic and operational level to develop and strengthen human resources services, relationships and mission with team members, franchises, and clients.
- Work directly with perspective clients, current clients, operation managers, department managers, franchise owners, and team members to achieve and maintain optimal productivity and customer satisfaction.
Independent Distributor
Young Living Essential Oils
02.2011 - 03.2020
- Offered holistic education for product and lifestyle.
- Managed company presence on social media.
- Taught classes and lead seminars in person and online.
- One-on-one consultations and training for business builders and end user clients.
- Set up and execution of company presence at expos, conventions, and trade shows.
Customer Service Representative
Sykes Alpine Access
10.2013 - 12.2013
- Customer service via phone backed by VPN database, remote position.
- Responded to customer requests for products, services, and company information.
- Troubleshot and provided solutions for technical service issues.
- Processed customer payments, set up payment plans, and reactivated services upon payment if needed.
Sales Representative, Safety Specialist
3M Occupational Health and Environmental Safety
05.2006 - 05.2010
- Offered solutions, consultations, and training for distribution partners and end user clients' safety programs for Personal Protective Equipment, according to the regulations of OSHA Standard 1910.134.
- Presented seminars to distribution partners and end user clients regarding OSHA regulations and updates for PPE.
- Creator of 3M's PPE inventory tracking and management software tool used nationally.
- Successfully managed time and territory consisting of Austin, San Antonio, Rio Grande Valley, West Texas, New Mexico, and Durango, CO.
- Set up and execution of company presence at expos, conventions, and trade shows.
- Exceeded sales goals annually; 2009 – 147% of forecast, 2008 - 253% of forecast, 2007 - 136% of forecast.
- Pole Position Sales Contest Winner; 2009 Q2 National 3rd place; 2008 Q2 Regional 1st place; 2007 Rookie of the Year.
Certified Veterinary Technician, Emergency/Critical Care Department
First Regional Animal Hospital
06.2004 - 12.2005
- Implemented a new labeling procedure for specimens.
- Researched new drugs for use by veterinarians.
- Trained new employees and externs.
Pharmacy Technician
Osco Drug Pharmacy
09.2004 - 04.2005
- Special ordered research and placement.
- Aided customers with prescriptions and over the counter drug choices.
- Primary contact for insurance companies regarding coverage.
Research Assistant, Laboratory and Field Manager
Arizona State University West, Life Sciences
01.2002 - 09.2003
- Performed laboratory and field research and data analysis specializing in herpetofauna in the
Southwest US and Ecuador. - Member of scientific writing committee preparing articles for publication.
- Directed and trained students in both laboratory and field techniques.
Veterinary Technician, Emergency/Critical Care Department
Mesa Veterinary Hospital
06.2000 - 06.2004
- Created weekly drug inventory for all in-hospital oral drugs.
- Provided support and training for new doctor intern staff, new technicians, and kennel staff.
- Performed end of day monetary closings and end of period closings.
Education
-
AOMA Graduate School of Integrative Medicine
Austin, TXBachelor of Science in Biology; December of 2003 -
Arizona State University
Tempe, AZSkills
- Well disciplined in time management for remote positions
- Acute attention to detail and organization
- Excel at trouble shooting, problem solving, solution development
- Proficient in project and operations management
- Skilled in staff training and development
- Strategic project creation for reporting, documentation, and management
- Proficient in written and verbal communications
- Excel in customer service, vendor, internal, and other professional relations
- Skilled in prospecting, negotiation, follow up, and closing techniques
- Google Workspace: Sheets, Gmail, Docs, Forms, Meet, Slides, etc
- 17hats: business management CRM software
- DJ Intelligence: event management cloud-based software
- QuickBooks Online: QuickBooks Online Payroll, QuickBooks Online Accountant, QuickBooks ProAdvisor in progress - 65 CPE credits completed
- Zoho: email and calendar
- Airtable
- Microsoft 365
- Proficient and excel in learning new system tools for CRM, CPM, data integration, integrated inventory management, purchasing, accounting, etc
References
References and additional information available upon request
Timeline
HR Director
Toast Entertainment LLC
04.2019 - Current
Customer Service Representative
Sykes Alpine Access
10.2013 - 12.2013
Independent Distributor
Young Living Essential Oils
02.2011 - 03.2020
Sales Representative, Safety Specialist
3M Occupational Health and Environmental Safety
05.2006 - 05.2010
Pharmacy Technician
Osco Drug Pharmacy
09.2004 - 04.2005
Certified Veterinary Technician, Emergency/Critical Care Department
First Regional Animal Hospital
06.2004 - 12.2005
Research Assistant, Laboratory and Field Manager
Arizona State University West, Life Sciences
01.2002 - 09.2003
Veterinary Technician, Emergency/Critical Care Department
Mesa Veterinary Hospital
06.2000 - 06.2004
-
AOMA Graduate School of Integrative Medicine
Bachelor of Science in Biology; December of 2003 -
Arizona State University
Similar Profiles
Anish JawaAnish Jawa
Client Servicing & Brand Solutions at WMS Entertainment Private Limited (India Cocktail Week, Toast - Wine & Beer Festival)Client Servicing & Brand Solutions at WMS Entertainment Private Limited (India Cocktail Week, Toast - Wine & Beer Festival)
Joshua TempleJoshua Temple
Co-Founder/Owner/Manager at Aktual Entertainment LLCCo-Founder/Owner/Manager at Aktual Entertainment LLC
Ryan CormanRyan Corman
DJ and Producer at Anto Entertainment, LLC.DJ and Producer at Anto Entertainment, LLC.
KEVIN K KELLEYKEVIN K KELLEY
Police Officer at Moulton Police DepartmentPolice Officer at Moulton Police Department
Jeremy RodriguezJeremy Rodriguez
Director of Youth/Campus/Music Ministry at SS. Cyril & Methodius Catholic ChurchDirector of Youth/Campus/Music Ministry at SS. Cyril & Methodius Catholic Church