Shannon Ledesma Lynch
Auburndale,FL
Summary
Compassionate, customer-focused healthcare professional with 6+ years of experience in patient-facing and laboratory environments. Proven ability to deliver high-quality service while maintaining accuracy, confidentiality, and compliance with policies and procedures. Skilled in patient interaction, front-desk operations, and floor leadership, supporting smooth operational flow in fast-paced, regulated settings.
Overview
15
15
years of professional experience
Work History
Lead Plasma Center Technician
BioLife Plasma Services
05.2021 - Current
- Delivered compassionate, professional service to a high daily volume of donors, ensuring a positive patient and customer experience
- Served as front-desk receptionist, greeting donors, checking them in, verifying personal information, and managing donor flow
- Screened donors by collecting vitals and verifying information with accuracy and confidentiality
- Clearly explained procedures, answered questions, and addressed concerns to build trust and reduce anxiety
- Performed venipuncture and monitored donors throughout the donation process, responding promptly to reactions and escalating to nursing staff as needed
- Provided floor leadership by overseeing daily operational flow, ensuring donors moved efficiently and safely through each stage of the process
- Assisted with inventory management, maintaining stock levels of supplies and materials for efficient operations.
- Accurately documented donor information and specimen data in internal systems
- Maintained a clean, organized, and professional environment between donors
- Conducted routine equipment checks and maintenance to ensure operational reliability
- Trained and supported new hires, reinforcing customer service expectations, accuracy, and procedural compliance
- Performed precise plasma collection procedures, ensuring donor comfort and minimizing adverse reactions.
Lab Accessioner
Exagen Inc
05.2019 - 08.2020
- Processed incoming specimens efficiently while maintaining accuracy and confidentiality
- Entered sensitive patient data into the Laboratory Information System (LIS) with high attention to detail
- Followed established procedures to ensure proper handling and routing of specimens
- Supported laboratory workflow through effective organization and time management
Phlebotomist Extern
San Ysidro Health Center
02.2019 - 2019
- Provided respectful, patient-centered care to pediatric, adult, and geriatric patients
- Verified test requisitions and patient information prior to specimen collection
- Maintained patient safety by following infection control and biohazard disposal protocols
- Collected blood specimens following established protocols and safety guidelines.
- Ensured timely delivery and accurate tracking of specimens
Customer Care Representative
Avoya Travel
03.2014 - 05.2016
- Delivered high-quality customer service in a fast-paced call center environment
- Assisted customers with inquiries, concerns, and service complaints professionally and empathetically
- Resolved issues efficiently while following communication guidelines and policies
- Consistently met or exceeded performance metrics for call handling time and accuracy
Cashier
McDonald's Restaurant
11.2010 - 06.2012
- Provided friendly, efficient service while managing customer transactions accurately
- Handled cash and point-of-sale transactions responsibly
- Promoted specials and supported community fundraising initiatives
- Maintained cleanliness and organization of the front counter and dining area.
Education
Phlebotomy Certification -
AUMT Institute
12.2018
High School Diploma - undefined
Chula Vista High School
Chula Vista06.2011
Skills
- Customer Service
- Confidentiality adherence
- Specimen Collection
- Data Entry
- Time Management & Multitasking
- Training
- Team Leadership
Timeline
Lead Plasma Center Technician
BioLife Plasma Services
05.2021 - Current
Lab Accessioner
Exagen Inc
05.2019 - 08.2020
Phlebotomist Extern
San Ysidro Health Center
02.2019 - 2019
Customer Care Representative
Avoya Travel
03.2014 - 05.2016
Cashier
McDonald's Restaurant
11.2010 - 06.2012
High School Diploma - undefined
Chula Vista High School
Phlebotomy Certification -
AUMT Institute