Summary
Overview
Work History
Education
Skills
Timeline
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Shannon Link

Glendale,AZ

Summary

Qualified Member Services Representative with many years in fast-paced customer service and call center environments. Personable and professional under pressure.

Overview

18
18
years of professional experience

Work History

Member Service Representative

Concentrix
Glendale, AZ
08.2024 - Current
  • Answered incoming calls regarding membership benefits and services.
  • Handled customer complaints in an efficient and courteous manner.
  • Maintained accurate records of member interactions and transactions.
  • Adhered to all applicable policies, procedures, regulations, and laws.
  • Provided guidance to members on how best to use products or services offered by the organization.

Front End Supervisor

Kmart
Phoenix, AZ
01.2011 - 03.2013
  • Developed and implemented strategic plans for front end operations to ensure customer satisfaction.
  • Trained new employees in customer service techniques and store policies.
  • Monitored cash register transactions to ensure accuracy and compliance with company policies.
  • Resolved customer complaints in a professional manner.
  • Performed daily audits on registers and safe counts to verify accuracy of funds on hand.

Front End Supervisor

Ross Dress for Less
Phoenix, AZ
09.2009 - 12.2010
  • Developed and implemented strategic plans for front end operations to ensure customer satisfaction.
  • Trained new employees in customer service techniques and store policies.
  • Monitored cash register transactions to ensure accuracy and compliance with company policies.
  • Resolved customer complaints in a professional manner.
  • Performed daily audits on registers and safe counts to verify accuracy of funds on hand.
  • Provided excellent customer service by assisting customers with their needs or inquiries.

Games Attendant

Main Event Entertainment
Plano, TX
08.2008 - 06.2009
  • Maintained a clean and safe environment, ensuring all safety regulations were followed.
  • Performed minor repairs on arcade machines as needed.
  • Greeted guests and provided assistance with game instructions.
  • Assisted with restocking shelves with merchandise such as plush toys, candy.
  • Managed inventory of supplies including tokens, tickets, change cards.
  • Worked closely with management team to develop new ideas for promotions and marketing campaigns.

Garden Center Associate

Walmart
Mckinney, TX
03.2007 - 08.2008
  • Assisted customers with plant selection and purchase decisions.
  • Provided advice on how to care for plants and landscaping solutions.
  • Performed regular maintenance of the garden center, including watering, weeding, pruning, and fertilizing plants.
  • Organized and restocked shelves to ensure a neat, presentable display area.
  • Greeted customers upon arrival and provided assistance as needed.
  • Operated cash register to process customer payments accurately and efficiently.
  • Assisted in loading purchased items into vehicles when necessary.

Poker Dealer

National Pub Poker League
Plano, TX
10.2006 - 08.2008
  • Dealt cards to players in accordance with established rules and regulations of the game.
  • Assisted guests in understanding the rules and regulations of various poker games.
  • Ensured that all necessary supplies were available throughout shift.
  • Maintained a clean and organized work area.
  • Collected gaming chips from players at end of each game session.
  • Balanced table bank at beginning and end of shift.

Education

GED -

Maricopa Community Colleges - Mesa Community College
Mesa, AZ
10-2004

Skills

  • Member retention
  • Issue Resolution
  • Client Education
  • Policy understanding
  • Insurance knowledge
  • Customer Support
  • Customer Service
  • Complaint Handling

Timeline

Member Service Representative

Concentrix
08.2024 - Current

Front End Supervisor

Kmart
01.2011 - 03.2013

Front End Supervisor

Ross Dress for Less
09.2009 - 12.2010

Games Attendant

Main Event Entertainment
08.2008 - 06.2009

Garden Center Associate

Walmart
03.2007 - 08.2008

Poker Dealer

National Pub Poker League
10.2006 - 08.2008

GED -

Maricopa Community Colleges - Mesa Community College

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Shannon Link