Shannon LORENZO
Port Saint Lucie,Fl
Summary
Versatile, capable of planning and implementing multiple projects from inception to completion. Energetic, creative, self-motivated, passionate, and a team player. I am able to use critical thinking to anticipate future needs for the company. Organized Assistant Store Manager with a background in managing staff, driving sales, and providing exceptional customer service. Skilled in inventory control and visual merchandising with strong ability to multitask and function effectively in high-pressure environments. Demonstrated impact in enhancing store operations efficiency, improving team productivity, and increasing customer satisfaction. Known for strategic planning skills and commitment to achieving company goals.
Overview
16
16
years of professional experience
Work History
Assistant Store Manager
Essilor Luxottica Sunglass Hut
Port Saint Lucie, FL
09.2023 - Current
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Analyzed sales data to identify trends and adjust strategies accordingly.
Supervisor
Trulieve
Stuart, FL
02.2020 - 09.2023
- Optimized daily processes to enhance store performance.
- Gained experience working across delivery and inventory sectors.
- Delivered exceptional service, ensuring patient satisfaction.
- Skilled in navigating HIPAA guidelines.
- Supervised team of 20 employees, maintaining high productivity.
Associate
Bed Bath and Beyond
Port Saint Lucie, FL
10.2016 - 02.2020
- Handled multiple responsibilities including sales and inventory control.
- Supervised display walls and managed department operations successfully.
- Earned various commends for excellent customer support.
Substitute Teacher
Renaissance Charter School
Port Saint Lucie, FL
10.2016 - 01.2020
- Managed everyday difficulties efficiently.
- Facilitated learning experiences for children in grades K-8.
- Adapted to established and self-developed teaching strategies.
- Working with children has taught me so much i.e., patience, understand, LISTENING and so many lessons
Sales/ Visual Display
Macy’s
Miami, FL
03.2013 - 10.2016
- Maintained high presentation standards through meticulous stage setups.
- Facilitated seamless operation of wedding and gift registry services.
- Cultivated strong customer relationships to enhance sales.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
Admission Counselor
Keiser University
Miami, FL
12.2008 - 12.2010
- Supported onboarding efforts for student admissions.
- Guided future students in selecting appropriate educational paths to initiate their journeys.
- Participated in continuous professional development to stay informed on best practices in admissions and higher education.
- Responded promptly to inquiries from parents or guardians regarding admissions procedures or policies.
Education
Bachelor’s degree - Liberal Arts, Art, Art History
Florida International University
Miami, FL01.2006
Associates Degree - General Studies
Miami-Dade Community College
Miami, FL01.2005
Skills
- Customer service
- Inventory management
- Sales analysis
- Employee training
- Visual merchandising
- Conflict resolution
- Performance management
- Customer service and engagement
- Payroll administration and timekeeping
- Manage operations
- Staff management
- Multitasking capacity
- Creativity
- Computer applications
Attributes
Versatile, capable of planning and implementing multiple projects from inception to completion. Energetic, creative, self-motivated, passionate, and a team player. I am able to use critical thinking to anticipate future needs for the company., Proficient in Spanish, Excellent customer service skills, Creative through art and life, Confident and knowledgeable in many computer applications
Languages
Spanish
Limited
Timeline
Assistant Store Manager
Essilor Luxottica Sunglass Hut
09.2023 - Current
Supervisor
Trulieve
02.2020 - 09.2023
Associate
Bed Bath and Beyond
10.2016 - 02.2020
Substitute Teacher
Renaissance Charter School
10.2016 - 01.2020
Sales/ Visual Display
Macy’s
03.2013 - 10.2016
Admission Counselor
Keiser University
12.2008 - 12.2010
Bachelor’s degree - Liberal Arts, Art, Art History
Florida International University
Associates Degree - General Studies
Miami-Dade Community College
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