Shannon Loyal
Indianapolis,IN
Summary
Dynamic professional with a proven track record at Checksmart Financial, excelling in customer service and problem resolution. Skilled in CRM software and active listening, I consistently enhance customer satisfaction and streamline operations, driving results through effective communication and critical thinking. Committed to fostering positive relationships and achieving organizational goals.
Overview
17
17
years of professional experience
Work History
Customer Service Representative
Checksmart Financial
Indianapolis, IN
08.2023 - 06.2026
- Assisted customers with inquiries regarding financial products and services.
- Processed transactions efficiently while ensuring compliance with company policies.
- Resolved customer complaints by identifying issues and providing appropriate solutions.
- Maintained accurate records of customer interactions in CRM system.
Patient Care Technician
Fresinius Medical Care
Indianapolis, IN
10.2016 - 10.2018
- Monitored patient vital signs to ensure safety and comfort during procedures.
- Assisted in administering treatments as directed by nursing staff for optimal patient care.
- Maintained accurate patient records using electronic health record systems for seamless information tracking.
- Collaborated with healthcare team to develop individualized care plans based on patient needs.
- Implemented infection control protocols to enhance patient safety and minimize risks.
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Performed blood draws, EKGs, and other diagnostic tests accurately and efficiently for prompt analysis by healthcare professionals.
- Provided high-quality personal care to patients, promoting comfort and dignity during their hospital stay.
- Maintained clean and safe environment to promote patient safety and comfort.
- Contributed to a positive patient experience by keeping rooms clean, organized, and well-stocked with supplies.
- Fostered strong relationships with colleagues, contributing to a collaborative work environment that prioritized teamwork among staff members.
- Promoted a safe and inclusive healthcare environment, adhering to policies and procedures while advocating for the well-being of all patients.
Store Manager
Books on Sale
Indiana, PA
03.2009 - 07.2017
- Led team to achieve sales targets through effective inventory management and merchandising strategies.
- Implemented training programs that enhanced staff performance and customer service skills.
- Analyzed sales data to identify trends, driving targeted promotions and optimizing stock levels.
- Streamlined store operations by improving workflow processes, resulting in increased efficiency and productivity.
- Managed vendor relationships to negotiate favorable terms and ensure timely product availability.
- Oversaw daily store operations, ensuring compliance with company policies and safety standards.
- Mentored junior staff, fostering a collaborative environment focused on personal development and team success.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Education
No Degree - Computer And Information Systems
Ivy Tech Community College of Indiana
Indianapolis, INComputer And Information Sciences
Ben Davis High
Indianapolis, IN06-1990
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Call center experience
- Computer proficiency
- Complaint handling
- Payment processing
- Call center operations
- Scheduling
- Order processing
- Documentation
- Administrative support
- Microsoft Office Suite
- Data collection
- Customer relationship management (CRM)
- Technical support
- Clerical support
- Customer education
- Assertiveness
- Account updating
- Account management
- Stock management
- Shipping and logistics
- POS systems expert
- Information security
- CRM software proficiency
- Key holder experience
- Record preparation
- Report generation
Timeline
Customer Service Representative
Checksmart Financial
08.2023 - 06.2026
Patient Care Technician
Fresinius Medical Care
10.2016 - 10.2018
Store Manager
Books on Sale
03.2009 - 07.2017
No Degree - Computer And Information Systems
Ivy Tech Community College of Indiana
Computer And Information Sciences
Ben Davis High