Summary
Overview
Work History
Education
Skills
Timeline
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Shannon Maraj

Shannon Maraj

Pompano Beach,FL

Summary

Results-driven General Manager with a proven track record in operations management and team leadership. Expertise in staff training and development, fostering high-performance teams, and optimizing business processes.

Overview

23
23
years of professional experience

Work History

General Manager

MAPD HELPDESK LLC
Deerfield Beach, FL
09.2022 - 01.2026

I hired trained and developed the initial sales team of 10 agents, after 8 months we moved into a larger office where I was able to expand it to 40 agents 3 support managers and 6 administrative staff.

I manage and oversee all day to day operations of managers, sales, service / accounting, payroll and office inventory.

I also handle all vendor negotiation and payments.

Sales Manager

Senior Healthcare Advisors
Deerfield Beach, FL
04.2020 - 06.2021

I started in this role as a medicare advantage salesperson, I got on the phone on May 30th and sold the first 3 calls I ever took.

I sold a total of 556 policies between May and December.

I took over the management of the business and grew it from 12 to 34 sales reps in 2 different offices.

Sales Agent

Symetery Financial
Boca Raton, FL
01.2019 - 12.2019

I had a very successful life insurance sales position that was unfortunately cut short, when covid hit I was unable to do my in person appointments and unfortunately at the time that type of insurance was not available to be sold in any other format.

Consultant

Lawyer Referral Network
Boca Raton, FL
02.2013 - 06.2018

Consult and advise clients on the benefits and risk of using an attorney as a solution to their unsecured debt. I represented some very important attorneys like Judge Alex and William Sanchez.

The clientele was very high end and the legal services had to be shaped to each persons needs, this job required working knowledge of laws, taxes and finances all in one.

General Manager

Counsel for Debt Solutions
Lighthouse Point
03.2003 - 05.2012

I was hired to develop the sales team of 16 which I did and after 2 years I took over as the GM. I oversaw multiple departments that provided services such as debt consolidation, debt settlement, bankruptcy and credit repair. I improved the sales team to 20 and grew multiple entities of the business to include multiple offices in Florida and West Virginia.

I was listed as a top employer in the lighthouse point area with a business that generated over 28 million dollars annually.

Education

Bachelor of Science - Business And Managerial Economics

North Eastern College
Trinidad And Tobago
1998

Skills

  • Operations management
  • Efficient multi-tasker
  • Time management
  • Effective leader
  • Team leadership
  • Staff management
  • Staff training/development

Timeline

General Manager

MAPD HELPDESK LLC
09.2022 - 01.2026

Sales Manager

Senior Healthcare Advisors
04.2020 - 06.2021

Sales Agent

Symetery Financial
01.2019 - 12.2019

Consultant

Lawyer Referral Network
02.2013 - 06.2018

General Manager

Counsel for Debt Solutions
03.2003 - 05.2012

Bachelor of Science - Business And Managerial Economics

North Eastern College