SHANNON MARCELINO
THE MARCELINO TEAM
Milton,MA
1
Certification
34
years of professional experience
Experienced Vermont real estate professional with more than 30 years of experience in residential real estate and more than 20 years of hands-on experience helping manage rental properties. Strong background in property operations, tenant and client communication, vendor coordination, maintenance and repair issues, contracts, documentation, problem-solving, and managing multiple priorities. Known for being dependable, organized, responsive, and committed to providing excellent customer service.
Work History
Rental Property Manager / Property Management Support
23 Years 7 Months- Help manage family-owned rental properties and oversee day-to-day property management responsibilities.
- Communicate directly with tenants regarding property needs, questions, maintenance concerns, and other issues.
- Respond to property issues and work toward timely and practical solutions.
- Assist with tenant-related responsibilities and maintain positive landlord-tenant relationships.
- Keep track of property-related expenses, repairs, maintenance, and other important information.
- Streamlined leasing processes, improving efficiency and reducing turnaround time for new tenants.
- Managed lease renewals proactively, retaining existing tenants at higher rates while minimizing turnover-related expenses like unit cleanings.
Broker / Realtor
33 Years 7 Months- Provide comprehensive real estate services to buyers and sellers throughout Northwestern Vermont.
- Managed multiple transactions and client relationships while ensuring adherence to deadlines, documentation accuracy, and detail orientation.
- Coordinate with attorneys, lenders, inspectors, contractors, appraisers, municipalities, and other professionals throughout the real estate process.
- Communicated regularly with clients and professionals to address questions, resolve issues, and facilitate smooth transaction progress.
- Review and prepare contracts, disclosures, reports, and other real estate documentation.
- Negotiated repairs, concessions, pricing, and other transaction-related issues to advocate for client interests.
- Build and maintain long-term relationships with clients and members of the local community.
- Developed a reputation for integrity and ethical conduct within the brokerage community, leading to increased trust from clients and colleagues alike.
Education
Associate of Science
Skills
Contracts & Documentation
Communication
Negotiation
Record keeping
Real Estate Operations
Property Management
Tenant Relations
Lease Administration
Tenant Screening
Rental Collection
Eviction Procedures
Office 365
Quickbooks
Social Media & Marketing Design
Affiliations
Northwestern Vermont Board of Realtors (NVBR)
- Board Director | 2017–2019
- President-Elect | 2019–2020
- President | 2021
- Served in multiple leadership roles within the local Realtor association.
- Participated in organizational planning, professional development, and industry initiatives.
- Worked collaboratively with fellow real estate professionals and community stakeholders.
Certification
- Vermont Real Estate Broker's License – 2019
- Accredited Buyer's Representative (ABR) – 2007
- Short Sales & Foreclosure Resource (SFR) – 2010
- Certified Relocation Specialist – 2010
- Pricing Strategy Advisor (PSA) – 2020
- Real Estate Collaboration Specialist – Divorce (RCS-D) – 2022
- Commitment to Excellence (C2EX) Endorsement
Timeline
Rental Property Manager / Property Management Support
Family Owned
01.2003 - CurrentRead More
Broker / Realtor
THE MARCELINO TEAM
01.1993 - CurrentRead More
Champlain College
Associate of Science
Read More
ADDITIONAL QUALIFICATIONS
- 30+ years of Vermont residential real estate experience
- 20+ years of rental property management experience
- Extensive knowledge of Vermont residential properties and local communities
- Experienced working independently while managing multiple responsibilities
- Strong interpersonal and communication skills
- Comfortable handling sensitive situations and resolving problems professionally
Awards & Recognition
NVBR Realtor of the Year – 2021