Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Shannon Marie

Verona,WI

Summary

With a proven track record at Herman Miller, I excel in customer service excellence and multitasking, enhancing customer satisfaction and operational efficiency. My adept problem-solving and strong organizational skills have consistently improved team workflow and customer relationship management, making me a pivotal asset to any team.

Overview

20
20
years of professional experience

Work History

Server

Sugar River Pizza Co
Verona, WI
05.2022 - Current
  • Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
  • Explained menu items, describing ingredients and cooking methods upon request.
  • Served food and beverages to patrons and confirmed complete orders.
  • Provided exceptional service to high volume of daily customers.
  • Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
  • Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
  • Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
  • Maintained records of transactions made during shift as required by law or company policy.
  • Followed health safety guidelines when preparing and serving food products.
  • Communicated effectively with kitchen staff regarding customer allergies or special requests.
  • Delivered food orders promptly and courteously.
  • Cleaned tables and chairs to prepare dining area for next customers.
  • Handled money transactions accurately while following company procedures for handling cash payments.

Customer Service Representative

Pc/nametag
Verona, WI
04.2022 - Current
  • Communicate with our customers by phone and email.
  • Balance a high volume of incoming calls and emails throughout the day.
  • Assess customer needs, and then provide them with product and service solutions.
  • Provide price quotes and art proofs, handle shipping inquiries, and address order status questions.
  • Enter, verify, manage, and process stock and custom orders.
  • Facilitate order change requests, and partner with other departments to ensure changes are made.
  • Troubleshoot when challenges arise, keeping a strong focus on customer service and satisfaction.
  • Advocate for the needs of our customers, and communicate these needs throughout the organization.

City Carrier

Post Office USPS- Madison
Madison, WI
02.2023 - 03.2025
  • Picked up and delivered mail to businesses and residences on schedule, allotting time for poor weather and road conditions.
  • Followed security protocols when delivering large amounts of cash or other valuable items.
  • Scanned labels on letters or parcels to confirm receipt.
  • Sorted mail for delivery, arranging mail in delivery sequence.
  • Collected outgoing mail from homes and businesses to deliver to post office for processing.
  • Delivered mail along prescribed route and retrieved additional mail from relay boxes.
  • Obtained signed receipts for registered, certified and insured mail, collecting associated charges and completing necessary paperwork.
  • Loaded mail onto delivery vehicle according to postal regulations.
  • Inspected assigned vehicle for safety issues and reported any mechanical problems to supervisor.
  • Managed route efficiently to ensure that all mail was delivered within designated time frames.

Pricing Coordinator

Placon Corporation
Fitchburg, WI
06.2022 - 01.2023
  • Maintained up-to-date records of all pricing changes within the organization's system.
  • Collaborated with cross-functional teams to ensure accurate product pricing information was communicated internally and externally.
  • Worked closely with customers to determine appropriate marketing offerings and strategies for business needs.
  • Worked closely with sales teams to assess profit margins and adjust items and categories.
  • Provided guidance to sales team regarding price negotiation tactics in order to maximize profitability.

Sales Operation Support

Herman Miller
Sheboygan, WI
08.2005 - 06.2022
  • Provided after-sales support, addressing any customer concerns and ensuring a positive customer experience.
  • Followed-up with sales teams and customers with complex issues to coordinate resolutions.
  • Generated quotes for customers based on their individual requirements.
  • Met performance standards consistently for answer rate, handle time and service quality.
  • Answered customer inquiries regarding products, pricing, and availability.
  • Answered high volume of calls in fast-paced environment to offer above-and-beyond support for sales representatives' diverse needs.
  • Facilitated communication between sales, marketing, and product development teams to align strategies.

Education

High School Diploma -

Lincoln High School
Manitowoc
06-1989

Skills

  • Customer service excellence
  • Multitasking and organization
  • Time management
  • Call center experience
  • Team collaboration
  • Adaptability and flexibility
  • Verbal and written communication
  • Problem-solving
  • Data entry
  • Customer relationship management (CRM)
  • Email management
  • Customer response
  • Workflow management
  • Decision-making
  • SLA
  • Active listening
  • Empathy and patience

Affiliations

  • President of the Lincoln High School Football Booster Club.

Timeline

City Carrier

Post Office USPS- Madison
02.2023 - 03.2025

Pricing Coordinator

Placon Corporation
06.2022 - 01.2023

Server

Sugar River Pizza Co
05.2022 - Current

Customer Service Representative

Pc/nametag
04.2022 - Current

Sales Operation Support

Herman Miller
08.2005 - 06.2022

High School Diploma -

Lincoln High School

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Shannon Marie