Shannon Marro
Manteca,CA
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
9
9
years of professional experience
Work History
HR Generalist
Harbor Wholesale
Modesto, CA
03.2022 - Current
- Ensured compliance with labor laws, reducing legal risks through regular policy reviews and updates.
- Reviewed and screened applicant resumes to identify qualified candidates.
- Reviewed existing policies and procedures to make recommendations for enhancing work productivity, recruitment, hiring processes, and talent management.
- Prepared detailed reports on key HR metrics for senior leadership''s review, facilitating informed decision-making related to human resources operations strategy adjustments.
- Served as a trusted advisor to employees at all levels of the organization regarding career development, workplace policies, and conflict resolution.
- Planned and managed recruitment activities for new hires using strategic personnel, staffing, and position management practices.
- Improved employee retention by implementing effective onboarding and training programs.
- Streamlined HR processes for increased efficiency and reduced administrative workload.
- Maintained personnel records and statistical data to establish accuracy and compliance with applicable regulations.
- Advocated for staff members, helping to identify and resolve conflicts.
Clerk
Oak Harbor Freight Lines
Stockton, CA
05.2017 - 03.2022
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.
- Enhanced office organization with regular maintenance of files, records, and supplies inventory.
- Processed mail accurately and efficiently, ensuring that all correspondence was distributed to the correct recipients in a timely manner.
- Improved response times to customer inquiries, implementing new filing system for quicker access to information.
- Input data into spreadsheets and databases.
Admitting Clerk
Emanuel Medical Center
Turlock, CA
02.2017 - 05.2017
- Verified patient details and insurance coverage and collected co-pays.
- Developed strong rapport with patients and family members, ensuring a compassionate and professional atmosphere during the admissions process.
- Reduced wait times for patients by efficiently managing high-volume admission periods during peak hours.
- Registered patients for labs, surgeries and radiology.
- Arranged forms and charts for each patient.
- Maintained strict confidentiality of sensitive patient information in accordance with HIPAA regulations.
- Performed various administrative tasks by filing, copying and faxing documents.
Front Office Receptionist
Eureka Community Health and Wellness Center
Eureka, CA
10.2015 - 07.2016
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Ensured a welcoming atmosphere for guests with efficient check-in and check-out procedures.
- Maintained clean reception area to promote positive, professional environment for clients.
- Reduced wait times for callers, promptly answering phone lines and directing calls as needed.
- Answered multi-line phone system and enthusiastically greeted callers.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Handled payments efficiently using company''s billing software which contributed to improved financial record keeping.
- Scheduled, coordinated and confirmed appointments and meetings.
Education
High School Diploma -
East Union High School
Manteca, CA05.2008
Skills
- Administrative tasks
- HR policies and procedures
- Onboarding and Orientation
- Database entry
- Employment law compliance
- Microsoft Office 365
- Telephone Etiquette
- Filing system
Timeline
HR Generalist
Harbor Wholesale
03.2022 - Current
Clerk
Oak Harbor Freight Lines
05.2017 - 03.2022
Admitting Clerk
Emanuel Medical Center
02.2017 - 05.2017
Front Office Receptionist
Eureka Community Health and Wellness Center
10.2015 - 07.2016
High School Diploma -
East Union High School