Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shannon Mason

Chicago,IL

Summary

Proven track record in enhancing customer satisfaction and streamlining operations, demonstrated at Palm USA. Skilled in inventory control and customer service, adept at fostering teamwork and collaboration. Achieved significant improvements in store visual appeal and financial transaction accuracy, contributing to repeat business and aligned sales strategies.

Overview

4
4
years of professional experience

Work History

Sales Associate

Palm USA
Chicago, IL
11.2022 - Current
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
  • Collaborated with management team to develop sales strategies and goals, aligning with company objectives.

Restaurant Busser

Compass Group USA
Northlake, IL
01.2021 - 10.2022
  • Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
  • Enhanced customer satisfaction by ensuring tables were cleared and cleaned promptly after guests left.
  • Maintained a clean and safe dining environment by sweeping floors, wiping down surfaces, and keeping walkways clear of debris.
  • Assisted servers in managing their sections effectively, providing timely water refills and bread service.
  • Contributed to smooth restaurant operations by promptly resetting tables for new customers.
  • Trained new staff in bussing and cleaning procedures.

Education

Bachelors Of Art - Culinary

Wilbur Wright
Chicago, IL

Skills

Customer Service

Teamwork and Collaboration

Time Management

Problem-solving skills

Stocking and Receiving

Inventory Tracking

Inventory Control

Multi-tasking strength

Timeline

Sales Associate

Palm USA
11.2022 - Current

Restaurant Busser

Compass Group USA
01.2021 - 10.2022

Bachelors Of Art - Culinary

Wilbur Wright
Shannon Mason