SHANNON MATTHEWS
Baton Rouge,US
Summary
Customer-focused Associate with a track record of enhancing productivity and efficiency. Expertise in communication, problem-solving, and time management, leading to improved customer satisfaction and loyalty. Proven ability to resolve issues and answer inquiries through in-depth product knowledge. Engaging professional dedicated to maintaining high customer service standards and fostering strong client relationships.
Professional with substantial experience in streamlining administrative operations and coordinating team efforts. Skilled in managing schedules, handling communications, and optimizing office workflows. Recognized for strong organizational abilities and adaptability to changing demands. Effective collaborator focused on achieving results and supporting organizational goals.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Administrative Coordinator
LOUISIANA DEPARTMENT OF INSURANCE
Baton Rouge, LA
10.2024 - 08.2025
- Managed scheduling and logistics for departmental meetings and events.
- Assisted in the preparation of reports and documentation for regulatory compliance.
- Maintained accurate filing systems for confidential insurance documents.
Customer Associate
COURTYARD BY MARRIOTT BATON ROUGE ACADIAN CENTRE/LSU AREA
Baton Rouge, US
07.2020 - 10.2024
- Provided excellent customer service by following up on issues, phone calls and reservations
- Provided quick, friendly, and knowledgeable service for routine questions and service complaints.
- Went through the paperwork and entered it into the computer system.
- Talked to customers to figure out the best ways to solve service and billing issues.
- Assisted guests with check-in and check-out procedures.
Office Manager
MOTORCOACH TRAVEL
Baton Rouge, US
10.2009 - 05.2014
- Am in charge of the office staff.
- Processed incoming payments and prepared vendor invoices.
- Communicated with patients and answered their questions, requests for appointments, and billing concerns.
- Set up efficient workflow processes, tracked daily productivity, and made changes to improve the overall effectiveness of personnel and activities.
- Organized physical files and digitized records so that any team member with access could easily update and retrieve them.
- Kept track of office supplies by checking inventory and ordering new supplies as needed.
- Provided expert clerical support to over [6] internal staff and management by answering phones, copying records, preparing deliveries, and organizing incoming and outgoing correspondence.
Education
GED -
Baton Rouge Community College
Baton Rouge, LA01.2020
High School Diploma -
Skills
- Documentation and recordkeeping
- Office inventory management
- Microsoft Excel
- Managing office supply inventory
- Document management
- Attention to detail
- File organization
- Data entry
- Time management
- Team collaboration
- Office administration
- Meeting coordination
Certification
Customer Service
- CAP - Certified Administrative Professional
- Northstar Cerified Training - 01/03/26/ 02/04/2026
Timeline
Administrative Coordinator
LOUISIANA DEPARTMENT OF INSURANCE
10.2024 - 08.2025
Customer Associate
COURTYARD BY MARRIOTT BATON ROUGE ACADIAN CENTRE/LSU AREA
07.2020 - 10.2024
Office Manager
MOTORCOACH TRAVEL
10.2009 - 05.2014
GED -
Baton Rouge Community College