Shannon Mayberry

• Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
• Kept tidy and organized area to comply with cleanliness standards.
• Oversaw schedule to manage appointments of new and existing clients.
• Registered customer information on database to enable tracking history and maintain accurate records.
• Demonstrated dynamic customer service by responding to customer inquiries.
• Recorded weekly supply and inventory needs and made regular orders for replenishment.

• Marketed to new clients to build a larger client base.

• Enhanced customer satisfaction by promptly addressing inquiries and resolving issues efficiently.
• Contributed to company growth by consistently exceeding sales targets.
• Improved customer retention rates with exceptional product knowledge and personalized service recommendations.
• Streamlined communication between departments, ensuring timely resolution of customer concerns.
• Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
• Assisted customers with account set-up, enabling smooth transitions into using the company''s products or services.
• Supported marketing initiatives by promoting special offers or loyalty programs during customer interactions, driving increased revenue streams for the organization.
• Updated account information to maintain customer records.
• Responded to customer requests for products, services, and company information.
• Handled complex billing issues, ensuring accurate invoicing and prompt resolution of discrepancies.
• Served as a liaison between internal teams and customers during critical situations, facilitating open communication channels for swift issue resolution.
• Met customer call guidelines for service levels, handle time and productivity.
• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
• Educated customers about billing, payment processing and support policies and procedures.
• Investigated and resolved accounting, service and delivery concerns.