Shannon McAfee
Berlin ,MD
Summary
Dynamic Head Hostess at Crab Alley with a proven track record in enhancing guest experiences through exceptional service and effective reservation coordination. Skilled in multitasking and communication, I successfully trained new staff and resolved guest inquiries, ensuring satisfaction and operational efficiency. Committed to maintaining high standards in a fast-paced environment.
Overview
5
5
years of professional experience
Work History
Head Hostess
Crab Alley
Ocean City, MD
09.2020 - Current
- Greeted and seated guests promptly to enhance dining experience.
- Managed reservation system to ensure efficient table turnover.
- Assisted in coordinating special events and large group bookings.
- Collaborated with waitstaff to maintain smooth service flow.
- Trained and mentored new staff members to ensure consistent service quality and adherence to restaurant policies.
- Handled guest inquiries and resolved issues to ensure satisfaction.
- Maintained cleanliness and organization of front-of-house areas.
- Trained new host staff on procedures and customer service standards.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Participated in regular staff meetings to discuss operational improvements, share customer feedback, or address any challenges faced by the team.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Education
Stephen Decatur High School
Berlin, MD05.2008
Skills
- Guest service
- Reservation coordination
- Bar terminology
- Exceptional communication
- Phone etiquette
- Interactive communication skills
- Customer service expertise
- Effective multitasking
Timeline
Head Hostess
Crab Alley
09.2020 - Current
Stephen Decatur High School