Summary
Overview
Work History
Education
Skills
Timeline
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Shannon McAlister

Cape Girardeau,MO

Summary

Experienced with office administration, including managing daily operations and ensuring smooth workflows. Utilizes organizational and leadership skills to maintain efficiency and support team productivity. Knowledge of office software, scheduling, and resource allocation to drive operational success.

Overview

23
23
years of professional experience

Work History

Office Manager/Dental Insurance Coordinator

Cape Girardeau Dentistry
01.2022 - Current
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
  • Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
  • Negotiated pre-authorizations for necessary dental procedures, securing coverage for vital treatments otherwise not covered.
  • Assisted patients in understanding their dental insurance benefits, coverage limits, and out-of-pocket expenses.
  • Supported patients throughout the treatment process by answering questions about their financial responsibility concerning deductibles, copayments, or coinsurance amounts.
  • Served as a liaison between patients, dental providers, and insurance companies to resolve any discrepancies or misunderstandings regarding coverage or billing issues.
  • Collaborated with dentists to create treatment plans that optimize available insurance benefits without compromising quality of care.
  • Reduced billing errors by consistently verifying insurance eligibility prior to service delivery.
  • Maintained accurate records of patient treatments, billing information, and insurance details to ensure seamless communication between patients, providers, and insurers.
  • Filed and tracked insurance claims and communicated claims status to patients.

Head Pharmacy Technician

Medicap Pharmacy
12.2001 - 12.2021
  • Maintained accurate inventory levels with regular monitoring, ordering, and stock rotation tasks.
  • Demonstrated leadership skills when managing daily pharmacy operations during pharmacist absences or busy periods.
  • Collaborated with healthcare providers to resolve any discrepancies or issues related to prescription orders, ensuring optimal patient outcomes.
  • Continually updated professional expertise through continuing education programs, workshops, seminars, and industry conferences.
  • Supported pharmacists in providing exceptional customer service by addressing patient concerns and answering inquiries promptly.
  • Improved patient safety by diligently reviewing and verifying prescription orders before dispensing medications.
  • Played a key role in maintaining positive relationships with insurance companies, ensuring timely and accurate claims processing.
  • Developed strong relationships with patients by offering personalized care and assistance in selecting appropriate over-the-counter products.
  • Utilized advanced knowledge of pharmaceuticals to educate patients about potential drug interactions, side effects, and proper medication usage techniques.
  • Ensured compliance with state regulations by staying up-to-date on professional licensure requirements for all team members.
  • Reduced waste within the pharmacy by implementing measures for controlled substance tracking and disposal in accordance with regulatory guidelines.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
  • Counted, measured, and compounded medications following standard procedures.
  • Collected co-payments or full payments from customers.

Education

Psychology

Southeast Missouri State University
Cape Girardeau, MO
12-2000

Skills

  • Customer service
  • Office management
  • Organizational skills
  • Office administration
  • Billing
  • Administrative support

Timeline

Office Manager/Dental Insurance Coordinator

Cape Girardeau Dentistry
01.2022 - Current

Head Pharmacy Technician

Medicap Pharmacy
12.2001 - 12.2021

Psychology

Southeast Missouri State University

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Shannon McAlister