Shannon McWhite
Keller
Summary
Proactive manager with demonstrated leadership abilities, strategic planning expertise and problem-solving skills. Assists senior managers with accomplishing demanding targets by encouraging staff and coordinating resources. Methodical and well-organized in optimizing coverage to meet operational demands.
Overview
28
28
years of professional experience
Work History
Assistant Manager
Loft
Southlake, TX
10.2009 - Current
- Led store operations, ensuring compliance with brand standards and operational guidelines.
- Trained and mentored staff, fostering a collaborative and productive work environment.
- Changed promotional campaigns to enhance customer engagement and drive sales growth.
- Opened and closed registers
- Process shipment
- Complete store set
- Customer service
- Oversaw visual merchandising efforts, aligning displays with marketing initiatives to maximize impact.
- Coordinated staff schedules, optimizing labor allocation based on peak business hours.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Improved customer satisfaction by addressing and resolving complaints promptly.
Import Analyst
Coppersmith Inc
Grapevine, TX
02.1998 - 05.2008
- Analyzed import documentation to ensure compliance with customs regulations and company policies.
- Coordinated with vendors to resolve discrepancies in shipping and invoicing processes.
- Implemented process improvements to streamline import operations and reduce delays.
- Create Power of Attorney
- Created and transmitted accurate documentation to governmental agencies for import activities.
- Established, supervised and continuously improved import process flows in conformance with rules, procedures, and company policy.
- Oversaw timely and accurate US Customs filings and related documents to facilitate communications flow.
- Coordinated company product shipments and international transactions to eliminate freight delays.
- Provided expert guidance on tariff classifications, valuation, and other customs-related topics to ensure compliance with all applicable laws and regulations.
Education
No Degree - U.S. Customs
Customs Brokers License
Dallas, TX03-2009
Skills
- Customer service
- Money handling
- Team leadership
- Problem-solving
- Team motivation
- Staff training and development
- Task delegation
- Conflict resolution
- Employee scheduling
- Customer rapport
- Orientation and training
- Professional and courteous
Timeline
Assistant Manager
Loft
10.2009 - Current
Import Analyst
Coppersmith Inc
02.1998 - 05.2008
No Degree - U.S. Customs
Customs Brokers License