SHANNON METTY
Martinsburg,Wv
Summary
Reliable retail management professional with 10 years in sales and progressive leadership roles. Adept at coaching and encouraging staff toward advancement by leveraging enthusiastic and supportive attitude. Proactive in addressing operational concerns to streamline processes, boost customer engagement and leverage substantial marketing prowess to strengthen and expand revenue streams.
Customer-oriented Store Manager experience in retail operations, sales and service team leadership and profitability strategies. Organized and adept at prioritizing daily tasks and following through to achieve performance and productivity goals.
Motivated Shift Manager practiced in customer relations, sales and inventory control. Demonstrated skill at improving store operations, increasing top line sales and reducing costs.
Seasoned Office Manager offering leadership experience in administrative positions. Well-versed in industry practices and procedures. Top-notch management abilities in financial, personnel and clerical areas.
Organized Office Manager with noted experience in administrative management. Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in team leadership. Offering these skills and strong work ethic.
Overview
26
26
years of professional experience
Work History
Office Manager
Hardy's Custom Calls
Martinsburg, WV
03.2000 - Current
- Distributed company correspondence, including memos and updates to reinforce and apprise departments and divisions of corporate objectives and developments.
- Oversaw day-to-day office operations, including receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
- Handled scheduling and managed timely and effective allocation of resources and calendars.
- Reduced financial discrepancies by accurately managing accounting documentation in QuickBooks while maintaining case costs and billing processes.
- Entered invoice data into company database and updated details, including customer contacts and delivery dates to keep information current.
- Wrote professional business correspondence to maintain strong line of communications.
- Developed long-term budgets covering office supplies and equipment maintenance to meet organizational demand.
- Automated office operations for managing client correspondence, payment scheduling, record tracking and data communications.
- Directed and oversaw daily activities of office personnel.
- Coordinated travel arrangements by booking hotel rooms, car rentals and flights for staff.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Managed office operations, ensuring efficient workflow and communication among staff.
- Developed and implemented administrative procedures to enhance productivity.
- Coordinated scheduling and logistics for meetings, improving time management across teams.
Receptionist
Passion Nail Spa
Falling Waters, WV
08.2025 - 04.2026
- Managed front desk operations, ensuring excellent customer service and satisfaction.
- Coordinated scheduling for appointments, optimizing staff availability and client needs.
- Implemented efficient check-in and check-out procedures to enhance workflow efficiency.
- Developed strong relationships with clients, fostering a welcoming and professional environment.
- Streamlined communication between clients and technicians, improving appointment accuracy and service delivery.
- Oversaw supply inventory management, ensuring timely replenishment of essential materials.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed over 100 incoming calls a day to correct offices.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Responded to inquiries from callers seeking information.
Receptionist1
Nail Lounge
Martinsburg, WV
10.2020 - 05.2025
- Answered and directed incoming calls using multi-line telephone system.
- Communicated with vendors to place and receive orders, request services and deliver instructions from office management.
- Managed more than 100 incoming calls per day.
- Sorted incoming mail and directed to correct personnel each day.
- Coordinated and communicated with 60 clients daily to gather pertinent information.
- Scheduled and confirmed appointments.
- Processed payments and updated accounts to reflect balance changes.
- Maintained daily calendars, set appointments with clients and planned daily office events.
- Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.
- Provided clerical support to all team members to improve office efficiency and enhance productivity.
- Maintained professional tone at all times, including during peak rush hours.
- Greeted customers, answered general questions and directed to appropriate locations.
- Trained new reception staff on best practices for customer interaction and office systems.
- Resolved client inquiries and concerns promptly, enhancing overall customer experience at Nail Lounge.
- Managed front desk operations, ensuring smooth check-in and appointment scheduling for clients.
- Facilitated communication between clients and technicians, enhancing service delivery and client satisfaction.
- Maintained accurate records of appointments and client preferences using salon management software.
Training Manager
Wendys International
Martinsburg, WV
10.2019 - 02.2021
- Planned and led training programs on staff development to enhance employee knowledge, engagement, satisfaction and performance.
- Monitored team leader incentive and motivational programs.
- Led trainings for up to 10 employees on weekly basis.
- Analyzed employees' skill levels and implemented new techniques to boost staff knowledge.
- Mentored team members to succeed and advance within department and company.
- Developed and implemented training programs to enhance employee performance and service quality.
- Facilitated onboarding sessions for new hires, ensuring comprehensive understanding of operational procedures.
- Conducted needs assessments to identify skill gaps and tailored training initiatives accordingly.
- Collaborated with management to align training objectives with organizational goals and customer satisfaction metrics.
BDC/ Team Leader/ Finance/Receptionist
Hagerstown Ford
Hagerstown, MD
08.2018 - 02.2019
- Contact Customers.
- Receive Inbound Calls.
- Send Pricing Info.
- Make Appointments.
- Did paper work for the delivery of the Vehicle.
- Called banks to rehash deals.
- Called deals in for approvals.
- Packaged up deals to be sent to the Bank.
- Led cross-functional teams to streamline workflows and improve operational efficiency.
- Developed training programs for new team members, enhancing onboarding experience and performance.
- Resolved customer inquiries through effective communication and problem-solving strategies.
- Managed high-volume call flow over 100, maintaining composure during peak periods.
- Managed front desk operations, ensuring efficient guest check-in and check-out processes.
- Provided exceptional customer service by addressing guest inquiries and resolving issues promptly.
- Maintained accurate records of guest information and transactions using management software.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Scheduled, coordinated and confirmed appointments and meetings.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
Store Manager
Popeye's Restaurants
Martinsburg, WV
08.2016 - 12.2017
- Make Deposits.
- Run Report.
- Do Schedules.
- Manage Crew Members.
- Place Orders.
- Open/Close Store
- Make sure store was clean and up to date
- Unload truck and put away
Head Cashier/Supervisor
Gabes Martinsburg, WV, Count Money
12.2013 - 12.2014
- Manage Employees.
- Wait on Customers.
- Stock Shelf.
- Answer Phone.
Internet Sales
Hagerstown Ford
Hagerstown, MD
11.2002 - 12.2008
- Receive incoming internet leads.
- Send out price quotes.
- Scheduling appointments.
- Handling inbound and outbound calls.
- Delivered administrative support to team members, including making copies, sending faxes, organizing documents and rearranging schedules.
- Answered and directed incoming calls using multi-line telephone system.
- Communicated with vendors to place and receive orders, request services and deliver instructions from office management.
- Managed more than 300 incoming calls per day.
- Scheduled and confirmed appointments.
- Processed payments and updated accounts to reflect balance changes.
- Ensured seamless communication between the Internet Sales team members in achieving target goals monthly basis.
- Delivered informative presentations at industry events, establishing credibility as an expert in internet sales solutions.
Sales Consultant
Keystone Ford
Greencastle, PA
12.2001 - 12.2002
- Scheduling appointments.
- Taking customers on test drives.
- Customer paperwork.
- Presenting figures.
- Selling new and used vehicles.
Education
GED -
Frankfort High School
Short Gap, WV1997
Skills
- Microsoft Excel
- Microsoft Word
- Communication
- Willingness to Learn
- Energetic
- Flexible schedule
- Reliable
- Team-oriented
- Data entry
- Customer relations
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
- Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
- Telephone Service - Efficiently handled over 80 calls daily, delivering information and service to guarantee customer satisfaction.
Timeline
Receptionist
Passion Nail Spa
08.2025 - 04.2026
Receptionist1
Nail Lounge
10.2020 - 05.2025
Training Manager
Wendys International
10.2019 - 02.2021
BDC/ Team Leader/ Finance/Receptionist
Hagerstown Ford
08.2018 - 02.2019
Store Manager
Popeye's Restaurants
08.2016 - 12.2017
Head Cashier/Supervisor
Gabes Martinsburg, WV, Count Money
12.2013 - 12.2014
Internet Sales
Hagerstown Ford
11.2002 - 12.2008
Sales Consultant
Keystone Ford
12.2001 - 12.2002
Office Manager
Hardy's Custom Calls
03.2000 - Current
GED -
Frankfort High School
References
REFERENCES
Tricia Graf Falling Waters, WV 276.759.1576
Shala Rawlings Md 814.442.0195
Sara Goodwin Martinsburg Wv 681.297.9072
Alexis Markley Martinsburg Wv. 304.901.9943
Interests
- Photography
- Computers
- Watching Movies
- Family
- Traveling