Shannon Moore

• I implemented various behavior modification techniques like differential reinforcement of alternative behaviors (DRA) to reduce problematic behaviors exhibited by clients
• Maintain accurate records of patient behavior progress based on continuous evaluation and observation with the help of session notes, datasheets, and recordings
• Reporting patient progress to supervisors and consulting with supervisors before implementing new strategies of therapeutic care
• Conducted one-on-one sessions with clients to understand and study their behavioral hurdles.

• Address customer service inquiries in a timely and accurate fashion
• Give accurate and appropriate information to answer questions, troubleshoot issues, and resolve complaints
• Provide accurate and appropriate information in response to customer inquiries
• Maintained up to date records at all times.

• Working with children in small groups and individually
• Assist in managing the behavior of students and crisis intervention, including restraint
• Assist with diapering/toileting, feeding, and positioning of students
• Assist certified teachers in managing student behavior and completing instruction.

• Documented client behaviors and assisted with treatment modality
• Trained clients on simple care activities such as housekeeping and grooming
• Develop weekly site schedules for the assigned site and ensure direct care hours are scheduled accordingly
• Budgeted hours and within ratios specified in individuals' ISP for residential and community supervision.

• Member of PSI ChI, 2024

Minor: Business Administration and Sociology