Shannon Morrissette
Freeport,ME
Summary
IT Professional with strong background in managing product lifecycles and driving project success. Skilled in agile methodologies, stakeholder management, and roadmap development. Focused on team collaboration, adapting to changing needs, and delivering tangible results. Known for clear communication, strategic planning, and problem-solving abilities.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Product Owner III
Liberty Mutual
02.2022 - Current
- Manage backlog prioritization, ensuring alignment with business goals and stakeholder expectations.
- Inspire and empower both the Cloud Network Infrastructure engineering team and the Global Network Communications International team to create innovative and cost-effective solutions to meet our customers' needs
- Manage the Global Network Communication International projects to separate infrastructure during a recent divestiture to ensure we met the terms within the Transition Services Agreement
- Employ an inquisitive nature to draw out pain points from stakeholders allowing for outcomes that improve satisfaction
- Utilize OKR strategies to align initiatives to product goals that drive results
- Disruptor of status quo and champion of minimum viable experiments to validate assumptions
- Strong negotiator of dependencies across internal and external departments within LM globally
- Ruthlessly prioritize both Cloud Network Infrastructure and GNC International backlogs across global regions
- Collaborates with cross disciplinary GNC POs on International initiatives as a result of a divestiture
- Leads delivery of strategic initiative to bring Open-Source Network Operating solutions to Liberty including creation of bespoke software Network Application Rapid Response System that enables zero trust automation of ONOS devices
- Proactively identify risks associated with project timelines or deliverables, implementing mitigation strategies when necessary.
- Cultivate strong relationships with key stakeholders by maintaining open lines of communication and addressing concerns promptly.
Scrum Master II
Liberty Mutual
01.2022 - 01.2023
- Agile methodology guide and coach for scrum team and organization
- Assisted in GNC's transformation path by introducing Quarterly Planning program and promoting Product Mindset
- Partnered with Front Line Manager to create opportunities within the teams' sprint work to allow team members to successfully meet their personal objectives
- Collaborated with IT Managers & Directors, Product Owners, other Scrum Masters, to ensure alignment through planning, dependency discussions and negotiations
- Fostered a supportive environment that allowed the scrum team members to perform at their natural best
- Assisted with product vision discussions through Product Mindset coaching
- Facilitated startup of new fusion squad that unite engineers from multiple squads to accelerate our observability objective results and create the go forward strategy across the functional teams
- Implemented continuous improvement initiatives through regular retrospective meetings with the team.
- Worked closely and listened to team members' feedback to identify issues and resolve conflicts.
Product Analyst Lead
Wells Fargo
03.2020 - 02.2022
- Performed detailed analysis of complex business problems and created a shared understanding through writing and refining user stories and providing business process maps
- Provided value to software development scrum team by assisting to remove impediments, Jira updates and reports, gathering additional customer requirement details, and as acting as QA UAT backup tester
- Facilitated meetings with scrum team and architects to ensure alignment for technical and product design vision
- Facilitated communication between technical and non-technical stakeholders, ensuring clear understanding of project requirements and expectations.
- Acted as backup to Scrum Master and Product Owner as needed for communication and facilitations
- Mentored junior analysts in best practices for efficient data analysis techniques, fostering a culture of continuous learning within the team.
IT Project Coordinator
PlaneSense
07.2019 - 02.2020
- Managed multiple IT projects simultaneously, prioritizing tasks based on urgency and potential impact on the organization's goals.
- Implemented Agile/Scrum methods into Development area and lead team through the Sprint planning and execution process
- Implemented Jira software for project tracking
Telecom Analyst
Maine Medical Center
12.2013 - 10.2018
- Voice technology system provisioning specializing in contact center technology and new office conversions
- Managed multiple projects simultaneously from small scale office upgrades to complex call center routing initiatives
- Vendor and carrier order management, issue resolution and change control processes
- Created process improvement for Telecom projects by creating a Project Playbook that minimized risk, fostered improved communications between analysts and technicians and ultimately increased stakeholder satisfaction
- Designed IP network region topology and deployed least cost routing across the Maine Medical Partner networks
- Senior level incident management of telephony systems and circuits (high severity/visibility) and ensured SLAs were met
- Consulted and trained Call Center and Office Managers regarding call metrics to assist them with staff improvements
- Contributed to hiring process of new team members as well as mentoring junior staff
IT Project Manager
IDEXX Laboratories
01.2005 - 01.2013
- Streamlined communication and interactions across teams to drive the rapid deployment of IT projects that improved productivity, accelerated project deliverables, and enhanced operational stability
- Assisted in creating project roadmaps and plans aligning company assets with project objectives; presented existing state assessments, future state vision, resource requirements, timelines, and project plans
- Led projects from concept through implementation including establishing plans, tracking financials and deliverables, resource allocations, progress reporting and risk management
- Ensured all assigned projects met success criteria (time, scope, and budget) and ROI targets stated in the business case as well as were compliant with all regulatory requirements
Sr. Telecommunications Analyst
IDEXX Laboratories
01.2005 - 01.2011
- Provided analysis, insight, and business case validation to drive forward telecommunication solutions that enhanced organizational capabilities, created cost synergies, and improved business operations
- Coordinated and managed numerous project contractor and technical staff through national and international projects
- Telecom network system design that collapsed over thirty disparate systems into five multinational system hubs with up-to-date hardware/firmware resulting in improved performance and reduced maintenance costs
Skills
- Negotiation
- Agile methodology
- Risk Mitigation
- Strategic Planning
- Consensus Building
- Conflict Resolution
- Cross-Functional Collaboration
- Transformation Leader
- Team Leadership
- Stakeholder Relationship Management
- Feature prioritization
- Coach/Mentor
Certification
- A-CSPO, Certified Scrum Product Owner
- CSPO, Certified Scrum Product Owner
- CSM, Certified Scrum Master
Timeline
Product Owner III
Liberty Mutual
02.2022 - Current
Scrum Master II
Liberty Mutual
01.2022 - 01.2023
Product Analyst Lead
Wells Fargo
03.2020 - 02.2022
IT Project Coordinator
PlaneSense
07.2019 - 02.2020
Telecom Analyst
Maine Medical Center
12.2013 - 10.2018
IT Project Manager
IDEXX Laboratories
01.2005 - 01.2013
Sr. Telecommunications Analyst
IDEXX Laboratories
01.2005 - 01.2011
- A-CSPO, Certified Scrum Product Owner
- CSPO, Certified Scrum Product Owner
- CSM, Certified Scrum Master
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