SHANNON MORTON
Plano,IL
Summary
Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration.
Overview
15
15
years of professional experience
Education
Associates of Arts -
Waubonsee Community College
Special Education -
Eastern Illinois University
Work History
Director of Administrative Services
ADVOCATE CONSTRUCTION
Glen Ellyn, USA
09.2024 - Current
- Lead all administrative functions across multiple divisions, aligning policy design and reporting frameworks to company growth and profitability goals.
- Built a customer service department from scratch, implementing tiered workflows and service-level metrics to improve response time and client satisfaction.
- Designed career development pathways and cross-training programs to improve retention, internal promotion rates, and employee engagement.
- Established a centralized payment processing and collection's function, improving financial tracking and cash flow visibility across markets.
- Partner with executive leadership on succession planning and organizational design, ensuring operational readiness for expansion.
- Use data analytics to identify process inefficiencies, implement corrective strategies, and increase department productivity.
Manager of Admin & Culture Team (Hybrid)
ADVOCATE CONSTRUCTION
Glen Ellyn, USA
08.2022 - 09.2024
- Oversaw multi-location administrative operations, implementing standardized systems for documentation, scheduling, and communication.
- Developed and executed onboarding, training, and performance review frameworks, elevating consistency and accountability across teams.
- Created and scaled engagement initiatives that increased employee satisfaction and retention while reinforcing Advocate's cultural values.
- Collaborated with senior leaders to tie cultural metrics to business outcomes, driving measurable improvements in morale and productivity.
- Leveraged operational data and employee feedback to continuously evolve programs that balanced structure with a people-first mindset.
Office & Culture Manager
ADVOCATE CONSTRUCTION
Glen Ellyn, USA
05.2018 - 08.2022
- Managed daily administrative operations and policy adherence, increasing organizational efficiency.
- Partnered with leadership to build and maintain company culture, leading events, recognition programs, and internal communications.
- Supported interdepartmental operations, including scheduling, project coordination, and event execution.
Scheduling Coordinator
ILLINOIS GASTROENTEROLOGY GROUP, LLC
St. Charles, USA
08.2016 - 05.2018
- Managed high-volume, multi-provider patient scheduling to optimize clinic throughput and reduce appointment wait times.
- Maintained EMR data accuracy and ensured compliance with HIPAA and operational standards.
- Recommended process improvements that reduced scheduling errors and improved patient satisfaction.
Skills
- Operational Leadership & Strategy
- Process Optimization & Data Analysis
- People & Culture Development
- Cross-Functional Collaboration
- Project Management & Execution
- Training, Onboarding & Leadership Development
- Policy Design & Compliance
- Communication & Employee Relations
Timeline
Director of Administrative Services
ADVOCATE CONSTRUCTION
09.2024 - Current
Manager of Admin & Culture Team (Hybrid)
ADVOCATE CONSTRUCTION
08.2022 - 09.2024
Office & Culture Manager
ADVOCATE CONSTRUCTION
05.2018 - 08.2022
Scheduling Coordinator
ILLINOIS GASTROENTEROLOGY GROUP, LLC
08.2016 - 05.2018
Associates of Arts -
Waubonsee Community College
Special Education -
Eastern Illinois University