Shannon Myers
Virginia Beach,VA
Summary
Dynamic and highly reliable professional with extensive experience at Tupelo Honey Cafe, excelling in customer service and team collaboration. Proven ability to craft innovative cocktails and train staff, enhancing guest satisfaction and loyalty. Strong multitasking skills ensure efficient operations during peak hours, contributing to a memorable dining experience.
Overview
13
13
years of professional experience
Work History
Bartender
Tupelo Honey Cafe
07.2019 - Current
- Crafted and served a variety of cocktails, ensuring quality and presentation standards were met.
- Maintained cleanliness and organization of bar area, adhering to health and safety regulations.
- Assisted in training new bartenders on processes, menu items, and customer service best practices.
- Engaged with customers to provide exceptional service, enhancing overall dining experience.
Service Captain
Tupelo Honey Cafe
07.2019 - Current
- Supervised front-of-house operations, ensuring exceptional guest service and satisfaction.
- Trained and mentored new staff in service protocols and customer engagement techniques.
- Collaborated with kitchen staff to streamline order accuracy and timing during peak hours.
- Managed reservations and seating arrangements to optimize table turnover and minimize wait times.
Bartender
Cypress Point Country Club
01.2019 - 06.2019
- Crafted innovative cocktails and beverages, enhancing customer experience and satisfaction.
- Trained and mentored junior bartenders, fostering skill development and team cohesion.
- Managed inventory levels, ensuring timely restocking of supplies to minimize downtime.
- Implemented efficient workflows during peak hours, improving service speed and accuracy.
- Crafted signature cocktails and curated drink menus to enhance guest experience.
- Trained and mentored junior bartenders on techniques and customer service excellence.
- Developed strong relationships with regular customers, fostering loyalty and repeat business.
- Served high customer volumes during special events, nights, and weekends.
Banquet Server
Cypress Point Country Club
01.2019 - 06.2019
- Delivered exceptional service during high-volume events, ensuring guest satisfaction and prompt response to requests.
- Coordinated with kitchen staff to manage food presentation and adherence to dietary restrictions.
- Trained new servers on proper etiquette, menu knowledge, and event protocols to improve service consistency.
- Oversaw setup and breakdown of banquet rooms, maintaining organization and cleanliness standards throughout events.
Server
Kellys Tavern
01.2013 - 11.2018
- Delivered exceptional customer service in fast-paced dining environment.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Managed reservations and seating arrangements for optimal guest experience.
- Trained and mentored new servers on menu knowledge and service standards.
Education
High School Diploma -
Princess Anne High School
Virginia Beach, VA06.2010
Skills
- Strong multitasking
- Customer service
- Highly reliable
- Team player attitude
Timeline
Bartender
Tupelo Honey Cafe
07.2019 - Current
Service Captain
Tupelo Honey Cafe
07.2019 - Current
Bartender
Cypress Point Country Club
01.2019 - 06.2019
Banquet Server
Cypress Point Country Club
01.2019 - 06.2019
Server
Kellys Tavern
01.2013 - 11.2018
High School Diploma -
Princess Anne High School