Summary
Overview
Work History
Education
Skills
Car Seat Technician
Timeline
CustomerServiceRepresentative

Shannon O'Reilly

Arlington Heights,IL

Summary

Dedicated customer service professional with knowledge of service delivery and proven multitasking abilities. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Articulate, personable and personable with 14 years of experience resolving account and service concerns for customers.

Previous educational background with social and academic development of young children. Trained in developmental stages and knowledgeable about offering safe, nurturing environments to boost learning.

Overview

15
15
years of professional experience

Work History

Customer Service Representative

Field's Auto Group
Glenview, IL
02.2008 - Current
  • Responded to customer requests for products, services and company information including but not limited to, car seat installation, loaner vehicle assistance,and warranty services.
  • Recommended products to customers, thoroughly explaining details.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
  • Delivered prompt service to prioritize customer needs.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Carried out day-day-day duties accurately and efficiently.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Maintained energy and enthusiasm in fast-paced environment.
  • Ordered and replenished for on site cafe.

Education

Associate of Applied Science - Early Childhood Education

Harper College
Palatine, IL
05.2012

High School Diploma -

Wheeling High School
Wheeling, IL
05.2004

Skills

  • Flexible and Adaptable
  • Self-Motivated
  • Teambuilding
  • Decision-Making
  • Data Entry
  • Active Listening
  • Multitasking Abilities
  • Excellent Communication
  • Teamwork and Collaboration
  • Dependable and Responsible
  • Organization and Time Management
  • Attention to Detail
  • Toddler Care
  • Experience with Children
  • Curriculum Development

Car Seat Technician

Certified Car Seat technician and installer.

Timeline

Customer Service Representative

Field's Auto Group
02.2008 - Current

Associate of Applied Science - Early Childhood Education

Harper College

High School Diploma -

Wheeling High School
Shannon O'Reilly