Summary
Overview
Work History
Education
Skills
Timeline
Generic

SHANNON PACE

Albuquerque,NM

Summary

I am a qualified and professional operations manager responsible for not only day to day duties but the overall development of the team. Ensuring success of the company while meeting deadlines and metrics. Strong creative and analytical skills. Experienced leader with an eye for detail. Dedicated and organized operations manager with several years of experience using proven planning and support initiatives to cut costs, streamline operations and increase productivity. Decisive and resourceful team builder versed in sales, management and process improvement. Possesses in-depth industry trend knowledge and shifts to offer valuable insights on opportunities for new growth and business expansion.

Overview

18
18
years of professional experience

Work History

OPERATIONS MANAGER

Fidelitone
02.2022 - Current
  • Efficiently managed employee scheduling, payroll processing, and recruitment and onboarding of new team members.
  • Ensured efficient functioning of overall operations.

LOGISTICS SUPERVISOR

Rinchem
04.2021 - 02.2022
  • Maintained accurate records of assigned loads
  • Oversaw the performance of a team consisting of 15 drivers
  • Maintained excellent performance in meeting company metrics.

BUSINESS CUSTOMER SPECIALIST

Amazon
02.2020 - 01.2021
  • Implemented technology upgrades for the business call intake system, enhancing productivity and data management.
  • Delivered exceptional customer experiences
  • Handled business account management responsibilities and offered a range of services.

OPERATIONS MANAGER

Hot Shot Services
04.2006 - 03.2020
  • Provided guidance and oversight to a staff size of 10
  • Optimized driver planning and dispatching for a team of 35, resulting in improved efficiency.

Education

Associates Degree in English -

UNIVERSITY OF NEW MEXICO

Certificate of Medical Assisting -

CARRINGTON COLLEGE

Skills

  • Communication
  • Leadership
  • Problem-Solving
  • Time Management
  • Decision Making
  • Detail Oriented
  • Performance monitoring
  • Business Development
  • Customer Service
  • Process Improvement
  • Logistics Oversight
  • Workflow Optimization

Timeline

OPERATIONS MANAGER

Fidelitone
02.2022 - Current

LOGISTICS SUPERVISOR

Rinchem
04.2021 - 02.2022

BUSINESS CUSTOMER SPECIALIST

Amazon
02.2020 - 01.2021

OPERATIONS MANAGER

Hot Shot Services
04.2006 - 03.2020

Associates Degree in English -

UNIVERSITY OF NEW MEXICO

Certificate of Medical Assisting -

CARRINGTON COLLEGE
SHANNON PACE