Shannon Palandrani
Capitola,CA
Summary
Well-qualified financial systems leader offering demonstrated skill and success in managing internal accounting processes, improving controls and strengthening systems for optimal performance. Proficient in all aspects of accounting, including accounts payable and receivable, budget administration and payroll. Gifted in building and leading solid teams to handle high-volume operations with consistency, accuracy and full compliance with regulatory requirements.
Overview
15
15
years of professional experience
Work History
Customer Service & Accounting Manager
Sierra Utility Sales
07.2010 - Current
- Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.
- Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
- Created and reviewed invoices to confirm accuracy.
- Enhanced customer satisfaction by streamlining support processes and implementing new strategies.
- Provided exceptional customer service to both internal departments and external clients regarding billing inquiries or disputes resolution.
Assistant Loan Processor
Seabright Mortgage
03.2009 - 07.2010
- Prepared documents for underwriting by verifying client income, credit reports, and other information.
- Worked with customers in person and via telephone to answer questions, process transactions, and resolve issues.
- Achieved high levels of accuracy in reviewing financial documents such as tax returns, pay stubs, and bank statements for loan eligibility.
- Interviewed loan applicants to obtain personal and financial data to assist in completing applications.
Education
Bachelor of Arts - Psychology
San Jose State University
San Jose, CA05.2002
Associate of Arts - Psychology
Cabrillo College
Aptos, CA06.1999
Skills
- Feedback collection
- Call Monitoring
- Customer Relations
- Process Improvement
- Task Delegation
- Problem-Solving
- Report Preparation
- Customer Service
Hobbies
- Photography
- Gardening
- Running
Timeline
Customer Service & Accounting Manager
Sierra Utility Sales
07.2010 - Current
Assistant Loan Processor
Seabright Mortgage
03.2009 - 07.2010
Bachelor of Arts - Psychology
San Jose State University
Associate of Arts - Psychology
Cabrillo College
Similar Profiles
Harvey HillHarvey Hill
Service Technician at Utility Sales and ServiceService Technician at Utility Sales and Service
ANTHONY WATTWOODANTHONY WATTWOOD
PARTS COUNTER SALES at UTILITY KEYSTONE TRAILER SALESPARTS COUNTER SALES at UTILITY KEYSTONE TRAILER SALES
Virgil CartterVirgil Cartter
Tractor Trailer Mechanic at Utility Trailer sales of ArizonaTractor Trailer Mechanic at Utility Trailer sales of Arizona