Shannon Partlow
Chatham,IL
Summary
Knowledgeable Public Service Administrator with solid background in human resources, including transactions, employee relations, and policy implementation.
Overview
16
16
years of professional experience
Work History
Human Resources Specialist
Illinois Department of Human Services
Springfield, IL
02.2024 - Current
- Provides advice and consultation to managers and personnel liaisons for an assigned area.
- Interprets and applies Department of Central Management Services (CMS) policies and procedures and administrative directives.
- Conducts meetings with managers and staff in administrative units responsible for personnel activities.
- Assists lower-level staff, answers questions, and provides leadership and guidance on the more difficult assignments.
- Reviews personnel transactions completed by lower-level
staff to ensure accuracy and appropriateness, including salary actions, appointments, promotions, transfers, reductions, discharges, suspensions, and serves as a team leader. - Research files in response to inquiries and to conduct special research.
- Verifies transactions are completed in a timely manner to
avoid payroll discrepancies. - Serves as a liaison with CMS Transactions staff in processing transactions for the agency.
- Develops responses to correspondence from the public, employees, administrators and managers relating to personnel office procedures, policies, employment, and salary inquiries.
- Provides professional human resources assistance to the Bureau of Recruitment and Hiring on hiring activities in accordance with Collective Bargaining Agreements, the Comprehensive
Employment Plan, CMS Compliance, and the Bureau of Recruitment and Hiring’s standard procedures. - Coordinates with other components of the Office of Human Resources including Labor Relations, Recruitment and Hiring, Classification and Workers Compensation to ensure that all
subjects which cross work areas are handled efficiently and timely. - Resolves personnel problems within the unit.
- Trains staff on new procedures and policies as implemented.
Human Resources Representative
Illinois Department of Human Services
04.2021 - Current
- Performs a wide range of professional human resources assignments for the Bureau of Employee Services, Transactions Unit #B.
- Processing of all personnel documents and requests collected from offices for approval by DHS and CMS.
- Prepares a variety of forms for personnel transactions, including CMS-2’s, CMS-163’s, and personnel transaction requests.
- Collects, reviews and logs evaluations for employees from offices.
- Inputs transactions decentralized by Central Management Services (CMS) into computer and ensures accuracy of input.
- Resolves and corrects discrepancies with CMS staff.
- Logs personnel related information into Requisition database.
- Calculates salaries and prepares CMS-163’s for CMS’ approval.
- Handles advanced personnel transactions for central offices.
- Meets hard deadlines twice a month for payroll purposes.
- Serves as a liaison to other state agencies and HR staff.
- Serves as a resource person for personnel in assigned areas.
- Answers technical and general inquiries from management staff, personnel liaisons, and employees.
- Applies Personnel Rules, OHS policies, labor relations contracts, supplemental agreements, Pay Plan, Personnel Code, and other required documentation for various employee actions.
- Maintains logs of transactions, leaves of absences, and trainee appointments.
- Provides update to personnel liaisons and Office of Human Resources (OHR) administrative staff.
- Maintains a log of merit compensation review receipts and past-due actions.
- Maintains active and inactive personnel files on employees.
- Serves as a liaison with the Bureau of Payroll and Benefits for assigned areas.
- Researches and resolves internal payroll discrepancies and questions.
- Assists other areas of OHR on special projects and/or as needed in completing workloads.
- Assists new employees with completion of personnel forms.
- Responds to inquiries regarding Division policies and procedures.
- Trains new personnel liaisons on the transactions process, agency rules and regulations and labor relations requirements.
Human Resources Associate/Assistant
Illinois Department of Human Services
01.2020 - 04.2021
- Reviews employment applications and employee bids for accuracy and corresponds with applicants via phone or email regarding application status.
- After review of bids/applications in the hiring unit inboxes, moves all bids and applications to the Virtual Bid Room/VBR.
- Create and maintain position file in VBR database, and place all proper documentation for position in file, including HRIS screen, 104, and PAR.
- File completed bid records/files, and updates unit filing system log, as well as assists Bureau on file team, filing department's personnel records and forms.
- Posts all job notices to all five Regions, pull postings as needed.
- Opens, date stamps, and sorts all incoming mail, and distributes mail to office staff, and appropriate files.
Personnel Associate
Secretary of State
05.2017 - 12.2019
- Prepares and distributes correspondence to various units throughout Department.
- Prepares, and processes Workers Comp and FMLA Leaves of Absences for unit manager.
- Receives and prepares confidential Personnel files documents for scanning into database.
- Tracks employee’s attendance on usage of FMLA time, and returns to work from Leave of Absence, if discrepancy is found contacts department to contact the employee.
- Gathers pertinent documentation for the processing of PARs and employee transactions, including Payroll documents, and attendance information.
- Prepares personnel actions forms, attaches pertinent documents, and distributes to Payroll, Benefits, and Departments for Leave of Absences, Student Workers hiring and payroll, Work Schedule Changes, Work Location Changes, New Hire Packets, Employee Transfers, Promotions, and Reductions, adding and removing of Payroll Differentials, adding Secondary Employments, Dress Code Exceptions, and Certifications.
- Audits employee attendance sheets for the entire Office of Secretary of State, reviews for correct usage types, balances, and carry-overs. Consults with department liaisons on discrepancies and obtain correct information, then make correction to attendance.
- Consults with department and Payroll on discrepancies with wage adjustment forms (docks, additional earnings).
- Reviews and maintains daily reports from Department of Information Technology of all records scanned and errors, determines cause of error and corrects.
- Schedule employees to view personnel files, monitoring visits, and answers questions regarding personnel file.
- Reviews Bereavements for approval or denial pertaining to all union contracts, and policy.
- Reviews and approves employee evaluations to be scanned to file or consult with department on discrepancies. Maintains records for student workers, reviews documentation for accuracy.
- Makes entry onto database for all transactions, new hire, and separation from Secretary of State.
- Maintains Pay Sheets for student workers and distributes to Payroll. Process all confidential documents for student worker file, After process of separation close personnel file.
- Operates Fax machine to send Public Service Loan Forgiveness, and Employer Verifications to employers, other state agencies, and businesses inquiring on employees.
- Operates copy machine to make copy of employee files and send on to employees at their request.
- Reviews employees’ requests to remove discipline from personnel file, once approved or denied send employee notification.
- Processes all Leave of Absences for employees (General, Non-Service, and Service-Connected LOA) transactions on Sessions 3270 database, forwards proper documentation of LOA to Payroll, Benefits and Department.
- Answers complex calls from department liaisons and employees regarding attendance, LOA's, work schedules, work locations, evaluations, bereavement, employment verifications and differentials.
- Processes Employment Verifications for private employers, other state agencies, and employee requests either by phone, fax or written form verifications.
- Answers employee requests by email, correspondence, and in person to secure personal information from personnel file.
Data Input Controller
Department of Business Services
11.2015 - 05.2017
- Reviewed and prepared confidential documents for Corporations to be scanned into database. Reviewed, processed, approved, or rejected routine documents and forms for Corporation and LLC Divisions. Made entries into department databases from confidential corporation and LLC documents, Reviewed, and processed the following documents: Articles of Incorporation, Annual Reports, Applications of Reservation of Name, and Applications to Adopt Change/Cancel/Renew Assumed Name, State of Change of Registered Agent, Amendments, and Mergers documents.
Data Input Associate
Secretary of State
10.2014 - 10.2015
- Reviewed, processed, approved, and rejected Restricted Driving Permit requirements including payment of fees for RDP, Documentation for work release to drive, medical documentation, and childcare documents. Made entries into department database including hearing decisions, address changes, requirements for RDP, and personal information. Typed Orders from hearing decisions on reinstatements or denials. Faxed employment verifications and childcare verifications to the Petitioner’s employer and childcare provider.
Contractual
Secretary of State
05.2012 - 01.2013
- Reviewed, processed, approved, and rejected requirements for the MDDP (driving permit), and reviewed file for accuracy to go to typist, when completed mailed out the MDDP to the permit holder. Reviewed and processed employment verification once approved submitted to be placed on offender’s driving permit. Answered complex telephone calls regarding MDDP, suspensions and reinstatements of driver license. Assisted public at front desk with questions regarding MDDP and suspensions. Faxed employment verifications to the Petitioner’s employer.
Court Managerial Assistant – Programs Division
Administrative Office of the Illinois Courts
02.2011 - 03.2012
- Under the direction of Program Manager, organized travel arrangements for immediate staff including booked hotel reservations, reserved state cars and reserved state plane for all staff including Manager and Analysts, blocked out hotel floors for events and conferences for the use of our unit staff to host events for Circuit Clerks, Judges and Judicial staff.
- Prepared meeting materials and arranged for staff meetings. Reserved conference rooms for unit meetings and set up all meeting materials and seating for all staff in attendance at meetings.
- Maintained attendance for immediate staff, reviewed time off requests, made updates to staff attendance balances, and updated section calendar. 25% of the day.
- Prepared CMS Travel Vouchers and Purchase Requisitions and submitted to CMS for payment.
- Prepared and mailed out Jury Lists to County Circuit Clerks throughout state.
- Sent Approvals for destruction of court records for the Circuit and Appellate courts.
- Maintained records in ADR database, consulted with circuit clerk’s offices to obtain all criminal and traffic violations and records, forwarded these records onto Illinois State Police, and Illinois Secretary of State to update offender’s criminal and driver’s records.
Intermittent Operations Associate
Secretary of State
07.2010 - 01.2011
- Answered complex calls regarding vehicle title and registration and all general calls for The Office of Illinois Secretary of State.
Education
AA – Associates - General Education
Lincoln Land Community College
01-2017
Bachelor of Arts - Liberal Arts
University of Illinois-Springfield
Springfield, IL05-2026
Skills
- Microsoft Word/Excel
- Outlook
- HRIS
- BlueZone
- HCM/SuccesFactors
- Microsoft Excel
- Microsoft PowerPoint
Timeline
Human Resources Specialist
Illinois Department of Human Services
02.2024 - Current
Human Resources Representative
Illinois Department of Human Services
04.2021 - Current
Human Resources Associate/Assistant
Illinois Department of Human Services
01.2020 - 04.2021
Personnel Associate
Secretary of State
05.2017 - 12.2019
Data Input Controller
Department of Business Services
11.2015 - 05.2017
Data Input Associate
Secretary of State
10.2014 - 10.2015
Contractual
Secretary of State
05.2012 - 01.2013
Court Managerial Assistant – Programs Division
Administrative Office of the Illinois Courts
02.2011 - 03.2012
Intermittent Operations Associate
Secretary of State
07.2010 - 01.2011
AA – Associates - General Education
Lincoln Land Community College
Bachelor of Arts - Liberal Arts
University of Illinois-Springfield