MARY SHANNON PATTERSON
Broadway,NC
Summary
Dynamic and results-driven business administration graduate with a strong foundation in strategic planning and operational efficiency. Proven ability to leverage analytical skills for process improvements and enhanced organizational performance. Committed to delivering exceptional results through effective teamwork and innovative problem-solving. Eager to contribute a fresh perspective and strong work ethic to a forward-thinking organization.
Overview
25
25
years of professional experience
Work History
Front Office Coordinator
Sandhills Orthodontics
09.2016 - Current
- Coordinated patient schedules, ensuring optimal workflow and minimal wait times.
- Managed front desk operations, enhancing patient experience through effective communication.
- Implemented electronic health record system, improving data accuracy and accessibility.
- Supervised administrative staff, fostering a collaborative and efficient team environment.
- Assisted in marketing initiatives, increasing patient engagement through community outreach programs.
- Handled financial transactions responsibly, collecting copayments and processing payments with attention to detail.
- Supported administrative tasks such as filing, data entry, and document management to maintain an organized office environment.
- Conducted insurance verification tasks accurately, ensuring proper coverage and minimizing billing errors.
- Participated in staff meetings and training sessions to stay current on industry best practices and improve overall performance.
- Oversaw the training and onboarding of new front office staff, ensuring a thorough understanding of job responsibilities and clinic procedures.
Office Manager
Sandhills Family Practice
04.2001 - 09.2016
- Coordinated office workflow and monitored task completion to evaluate quality and performance.
- Streamlined office processes, regulated communications and standardized filing systems to facilitate smooth operations.
- Oversaw office supply inventory, usage and replenishment for fast-paced office environment.
- Trained new hires in company policies, work processes and job-specific tasks.
- Maintained record-keeping systems, supply management, and office policies to optimize productivity and support well-organized work environment.
- Supervised office staff, ensuring efficient operation and meeting of all deadlines.
- Promoted a positive work culture that encouraged teamwork and professional development.
Education
Bachelor of Science - Human Resources Management
University of Mount Olive
Mount Olive, NC05-2026
Skills
- Problem-solving
- Multitasking
- Excellent communication
- Data entry
- Teamwork and collaboration
- Networking
- Records management
- Office administration
Timeline
Front Office Coordinator
Sandhills Orthodontics
09.2016 - Current
Office Manager
Sandhills Family Practice
04.2001 - 09.2016
Bachelor of Science - Human Resources Management
University of Mount Olive