Shannon Peterson
Meredith,NH
Summary
Management professional experienced in leading and motivating teams. Brings skills in scheduling, knowledge of employment law and strengths in building relationships with staff. Looking to put knowledge and abilities to good use in growth-oriented position focused on improving operations for changing needs.
Overview
39
39
years of professional experience
1
1
Certification
Work History
Global Product Manager
ZOLL Medical Corporation
Chelmsford, MA
10.2018 - Current
- Oversaw global product development and partner relationships, enabling footprint expansion into new markets ensuring 20 percent year over year growth.
- Coordinated project planning and execution with team members and team leads culminating in 390 million dollar contract recording highest single sale in organization's history.
- Collaborated with sales, marketing and support teams to launch products on time and within budget.
- Reviewed sales, customer concerns and new opportunities to drive business strategy at weekly planning sessions.
- Liaised with clients to develop deep understanding of business needs and current market landscape.
- Assessed vendor products and maintained positive vendor relations.
- Coordinated innovative strategies to accomplish marketing objectives and boost long-term profitability.
North American Training and Deployment Manager
ZOLL Medical Corporation
Chelmsford, MA
11.2014 - 10.2018
- Worked closely with management teams to plan, develop, coordinate and execute technical strategies aligned to client's vision, mission and purpose.
- Coordinated with management teams to plan, develop, align and execute strategies that would meet client's vision, mission and purpose.
- Led and assisted technical upgrade projects for clients by working and coordinating with consultants and developers for integrations.
- Interviewed, hired, trained and mentored 9 staff by coaching daily, leading performance reviews and offering constructive feedback.
- Facilitated best user experience through continuous support, training classes, webinars, improvements and communication of system changes.
- Coordinated deployment and training projects, defined scope, and managed milestones.
Clinical Deployment Specialist
ZOLL Medical Corporation
Chelmsford, MA
05.2011 - 10.2014
- Served as technical resource to field personnel for deployment issues.
- Used ticketing system and CRM to track and resolve open customer issues.
- Trained new customers during both onboarding and ongoing basis.
- Improved processes to increase team productivity.
- Completed quality assurance on deployment package and turned over solution to field technical resources.
Paramedic Field Supervisor
Emergency Medical Foundation
Daytona Beach, FL
08.2003 - 05.2011
- Delegated life-saving tasks to provide comprehensive treatment to triaged patients in emergency situations.
- Adapted treatment plans quickly and effectively based on changing patient conditions and reactions.
- Assessed patient condition through physical and verbal exams and by collecting information from others at scene.
- Communicated with medical professionals in medical terms to relay patient needs and maintain accuracy.
- Developed and maintained quality assurance procedure documentation.
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
- Collaborated with management to provide training on improved processes and assisted with creation and maintenance of quality training.
Lead Oral Surgery Assistant
Larry W Nissen, DDS
Merritt Island, FL
09.1997 - 05.2011
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms and restocked supplies to prep for next patient and maintain health and safety practices.
- Sanitized trays, instruments and surfaces for clean dental office setting and patient safety.
- Recorded patients' health histories, documented current symptoms and pulled up records from prior visits for dentists to view and evaluate.
- Assisted dentists, hygienists and other personnel by handing appropriate tools and supplies needed for procedures.
- Educated patients on dental hygiene, pre-surgical instructions and post-surgical care.
Pharmacy Marketing Director
Liggett Drugs
Rockledge, FL
04.1996 - 08.2002
- Created innovative strategies to drive customer engagement.
- Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
- Coordinated with creative team to generate dynamic marketing content and communication tools for promotional campaigns.
- Devised marketing plans using grassroots campaign, print advertising and word of mouth tactics.
Education
Bachelor of Science - BSBA, Project Management
Columbia Southern University
Orange Beach, ALAssociate of Science - Emergency Medical Service, Paramedic
Daytona State College
Daytona Beach, FLSkills
- Product Development Consultations
- Competitive Analysis
- Teamwork and Collaboration
- Time Management
- Strategic Planning
- Customer Accounts Management
- Business Operations
- Training Initiatives
- Assignment Delegation
- Personnel Recruitment
Certification
- CPM - Certified Product Manager
Affiliations
- Project Management Institute
- Pragmatic Institute - PMCII
- American Management Association
Timeline
Global Product Manager
ZOLL Medical Corporation
10.2018 - Current
North American Training and Deployment Manager
ZOLL Medical Corporation
11.2014 - 10.2018
Clinical Deployment Specialist
ZOLL Medical Corporation
05.2011 - 10.2014
Paramedic Field Supervisor
Emergency Medical Foundation
08.2003 - 05.2011
Lead Oral Surgery Assistant
Larry W Nissen, DDS
09.1997 - 05.2011
Pharmacy Marketing Director
Liggett Drugs
04.1996 - 08.2002
Bachelor of Science - BSBA, Project Management
Columbia Southern University
Associate of Science - Emergency Medical Service, Paramedic
Daytona State College
Similar Profiles
Alexander PagliughiAlexander Pagliughi
Senior Global Product Manager at ZOLL Medical CorporationSenior Global Product Manager at ZOLL Medical Corporation
Michelle PrazenicaMichelle Prazenica
Production Line Worker at ZOLL Medical CorporationProduction Line Worker at ZOLL Medical Corporation
Taishjelle KelleyTaishjelle Kelley
Assembly Line Worker at ZOLL Medical CorporationAssembly Line Worker at ZOLL Medical Corporation
Karlene MohanKarlene Mohan
Patient Service Representative at Zoll Medical Corporation. Brevard County.Patient Service Representative at Zoll Medical Corporation. Brevard County.
Kiera WeismanKiera Weisman
Licensed Certified Nursing Assistant at Granite VNALicensed Certified Nursing Assistant at Granite VNA