Shannon Pettus
Conroe
Summary
Trustworthy, dedicated, and personable professional with 25 years of experience in the automotive sales industry, assuming roles with progressively increasing levels of responsibility and complexity. Motivated and actively seeking a challenging role in management, ideally with a dynamic, progressive industry leader. Focused, consistent Six Sigma Green Belt specializes in sales, contract negotiation, team and relationship management, customer service, financial and credit analysis. Diligent and determined leader thrives in demanding environments, leads and excels under pressure.
Overview
25
25
years of professional experience
Work History
Automotive Sales Consultant
Keating Imports
Conroe
03.2025 - 06.2025
- Cold-called prospects utilizing CRM and set appointments resulting in sales
- Performed market research on competitor vehicles and pricing strategies.
- Continued training and used company process
- Consistently increased sales MOM
Territory Manager
PBS Systems, Inc.
01.2024 - 05.2024
- Identified areas of improvement for increasing efficiency of operations within the region.
- Ensured compliance with company policies regarding pricing, promotions, warranties, returns.
- Planned travel schedule for visiting stores within assigned territory on a regular basis.
- Provided feedback on product performance from customers in order to inform product development decisions.
Consumer Underwriter
Ally Financial
Houston
09.2021 - 11.2023
- Assessed applicants' debt-to-income ratios in order to approve or deny loans.
- Reviewed loan applications for accuracy and completeness to determine if they meet underwriting guidelines.
- Analyzed credit reports and financial statements to assess borrower's ability to repay the loan.
- Verified employment history and references provided by potential borrowers.
- Processed consumer loan requests according to established policies and procedures.
- Determined appropriate terms of the loans based on risk assessment.
Area Sales Manager
Automobile Acceptance Corporation
04.2021 - 09.2021
- Maintained relationships with existing clients to ensure their satisfaction with products and services offered.
- Identified new business opportunities within the region through networking activities.
Implementation Consultant
CDK
11.2020 - 04.2021
- Collaborated with other departments such as marketing and operations to ensure successful implementations.
- Interfaced regularly with clients throughout the entire implementation process, keeping them informed of any changes or delays.
Indirect Loan Officer
Navy Army Community Credit Union
11.2019 - 04.2020
- Researched potential customers' credit history through consumer reporting agencies or other sources.
- Negotiated terms and conditions of loans with borrowers.
- Reviewed loan applications and financial documents to ensure accuracy of information provided.
- Ensured compliance with federal regulations pertaining to consumer protection laws such as Truth-in-Lending Act.
- Analyzed credit histories, income levels, and debt obligations to determine eligibility for loan products.
Finance Manager
Henson Ford
09.2019 - 11.2019
- Reviewed contracts for accuracy prior to signing by customers.
- Collaborated with sales staff in order to maximize opportunities for profitable deals.
- Provided guidance and advice on the best financing options available for customers.
- Assessed risk associated with potential borrowers in order to minimize losses.
- Maintained accurate records of all transactions related to auto finance services.
- Monitored current market rates for competitive pricing of loans offered.
- Developed relationships with third-party vendors who provided additional products or services related to automotive finance.
Dealer Account Manager
Bank of The West
06.2013 - 11.2019
- Opened South Texas territory with Bank of The West, exceeding six-month forecast of dealers signed by 275%, funded 362 more loans 560% higher than projected. 2015 year-to-date exceeding budget by 50%
- Achieved maximum profitability while focusing on customer service and compliance with regulations.
- Manage day to day relationships of dealer base in Houston and South Texas.
- Identify prospective new dealers, qualify, sign and provide all necessary documentation and training.
- Sell indirect financing programs to dealer body and manage promotional programs.
- Assist with any dealer issues including chargebacks and collections.
- Provide competitive market analysis, correct low boarding ratios, ensure maximum results.
- Accountable for maintaining territory budget and expense control.
- Maintained knowledge of all plans/programs; communicated, presented and supported effectively.
- Signed 120 dealers in 24 months, averaging $12M in monthly contracts, prime only.
Finance Manager
Joe Myers Ford (Van Tuyl Auto Group)
Jersey Village
09.2012 - 12.2012
- Verified client financial information to determine creditworthiness and loan eligibility.
- Collaborated with company teams to expedite loan approval processes.
- Stayed abreast of lending regulations, industry trends and market rates.
- Reviewed client documentation and contracts for discrepancies and mistakes.
- Listened carefully to customer complaints and swiftly resolved issues by taking appropriate action.
Finance Manager
Randall Reed's Planet Ford 59
Humble
02.2012 - 09.2012
- Prepared and reviewed all paperwork related to the sale and financing of vehicles, ensuring accuracy and completeness.
- Utilized financial software and systems to streamline operations and enhance efficiency.
- Ensured compliance with all federal, state, and local regulations governing automotive sales and financing.
- Identified valuable solutions for customers with credit problems.
Various positions/locations
Ford Motor Credit Company
12.2000 - 12.2011
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Utilized various software and tools to streamline processes and optimize performance.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Worked with cross-functional teams to achieve goals.
Education
Credit Hours toward Degree - Communication Studies
Texas Tech University
Lubbock, TX01.1992
Skills
- Automotive Financing & Insurance Expertise
- Deal Structuring, Negotiating & Closing
- Strategic Planning & Development
- Exceptional Decision Making Abilities
- Proficient in Microsoft Excel
- ADP Training: Ethos Training, Van Tuyl Auto Group
Websites
References
Gladly Provided Upon Request
Timeline
Automotive Sales Consultant
Keating Imports
03.2025 - 06.2025
Territory Manager
PBS Systems, Inc.
01.2024 - 05.2024
Consumer Underwriter
Ally Financial
09.2021 - 11.2023
Area Sales Manager
Automobile Acceptance Corporation
04.2021 - 09.2021
Implementation Consultant
CDK
11.2020 - 04.2021
Indirect Loan Officer
Navy Army Community Credit Union
11.2019 - 04.2020
Finance Manager
Henson Ford
09.2019 - 11.2019
Dealer Account Manager
Bank of The West
06.2013 - 11.2019
Finance Manager
Joe Myers Ford (Van Tuyl Auto Group)
09.2012 - 12.2012
Finance Manager
Randall Reed's Planet Ford 59
02.2012 - 09.2012
Various positions/locations
Ford Motor Credit Company
12.2000 - 12.2011
Credit Hours toward Degree - Communication Studies
Texas Tech University