Nathanial Mireles
Santa Maria,CA
Summary
Results-driven Automotive Sales Professional with a strong background in enhancing customer satisfaction through effective communication and consultative sales techniques. Expertise in CRM systems and performance tracking to drive client retention and loyalty. Skilled in negotiation and strategic sales planning, focused on delivering exceptional service and fostering repeat business.
Overview
8
8
years of professional experience
Work History
Automotive Sales Consultant
Mercedes-Benz & Chevrolet of San Luis Obispo
San Luis Obispo, USA
08.2020 - Current
- Managed client engagement strategies to boost customer satisfaction and loyalty in high-performance dealership.
- Maintained disciplined follow-up processes to drive client retention and repeat business.
- Deliver consultative product presentations aligned with customer objectives.
- Utilized VinSolutions CRM for pipeline tracking and reporting, supporting effective lifecycle management.
- Coordinated with finance and management teams to ensure compliance and streamline transaction processes.
BMW Genius
BMW of Santa Maria
Santa Maria, USA
06.2018 - 06.2020
- Acted as product knowledge specialist for BMW technology systems, providing customers with accurate and timely information.
- Led comprehensive vehicle delivery orientations, enhancing customer ownership experience through thorough understanding of vehicle features.
- Facilitated communication between sales, service, and customers during lease maturity processes, streamlining transitions and addressing customer concerns.
- Conducted thorough inspections of lease returns to assess vehicle condition and coordinate necessary repairs.
- Maintained documentation aligned with dealership compliance standards.
Education
High School Diploma -
Righetti High School
Santa Maria, CA06-2020
Some College (No Degree) - Business Administration And Management
Allan Hancock College
Santa Maria, California, CASkills
- Sales process optimization
- Warranty sales expertise
- Vehicle financing options
- Trade-in evaluations
- Vehicle inspection
- Product knowledge
- CRM proficiency
- Microsoft Office proficiency
- Dealership operations and workflow
- Automotive industry knowledge
- Problem solving
- Team collaboration
- Effective communication
- Sales proposals
Core Competencies And Technical Skills
- Dealership Operations & Workflow
- CRM Systems (VinSolutions)
- Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
- Sales Presentations & Proposal Development
- Data Analysis & Pipeline Reporting
- Lease Retention & Customer Lifecycle Management
- Professional Communication
- Territory Travel & Relocation Readiness
Timeline
Automotive Sales Consultant
Mercedes-Benz & Chevrolet of San Luis Obispo
08.2020 - Current
BMW Genius
BMW of Santa Maria
06.2018 - 06.2020
High School Diploma -
Righetti High School
Some College (No Degree) - Business Administration And Management
Allan Hancock College