Shannon Phalen
Back 40 Bar and Grill
Leeds,ND
11
years of professional experience
Results-driven professional with extensive experience im customer service, management and program supervision. Adept at team leadership, staff training, and financial management, consistently achieving customer loyalty through strategic initiatives and exceptional service.
Work History
Bar Manager
1 Year 9 Months- Managed daily bar operations, ensuring efficient service and adherence to safety protocols.
- Trained and supervised staff on cocktail preparation, customer service standards, and product knowledge.
- Implemented promotional events, increasing bar traffic and customer engagement during peak hours.
- Resolved customer complaints promptly, maintaining high satisfaction rates and repeat business.
- Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
- Monitored inventory levels, placing orders to maintain stock and reduce waste effectively.
- Increased revenue with creative marketing initiatives and promotional events.
- Managed financial aspects of the business, including budgeting, forecasting, and reporting.
Program Supervisor
1 Year 4 Months- Supervised program implementation to ensure compliance with organizational standards and client needs.
- Evaluated Client progress and provided constructive feedback to foster individual service plans.
- Supervise Direct Support Professionals
Oversee the day-to-day operation of the program including delivery of supports, implementation of person-centered plans, health care, advocacy, customer engagement, regulatory compliance and when applicable, oversight of the physical environment.
Lead Bartender
8 Years- Trained and mentored junior bartenders, enhancing team performance and service efficiency.
- Managed inventory control
- Oversaw daily bar operations, maintaining cleanliness and compliance with health regulations.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
Education
Associate of Science - Sales, Marketing And Management
Skills
Customer service
Team leadership
Problem-solving
Staff training
Health and safety
Staff scheduling
Customer relations
Interests
I enjoy sketching and drawing
which helps improve my creativity and attention to detail.
Graphic Design
Music
Golf
Kayaking
Riding my Moped
Timeline
Bar Manager
Back 40 Bar and Grill
11.2024 - CurrentRead More
Program Supervisor
Sevita
07.2023 - 11.2024Read More
Lead Bartender
Earls Bar and Grill
07.2015 - 07.2023Read More
Minnesota State Community And Technical College
Associate of Science from Sales, Marketing And Management
Read More