Shannon Phelan
Tinton Falls,NJ
Summary
Highly motivated and organized professional with a foundation in human resource principles and a passion for fostering positive work environments. Eager to leverage academic knowledge and transferable skills to contribute to the success of a growing organization. Proven ability to learn quickly, work independently, and collaborate effectively with diverse teams. Skilled in administrative tasks, customer service, and communication.
Overview
6
6
years of professional experience
Work History
Social Media Specialist
Wakefern Food Corporation
01.2020 - Current
- Managed company’s social media presence by posting content, answering posts and monitoring conversations on different platforms
- Crafted well-written and informative responses to customer's inquiries, complaints and praises via Sprinklr
- Created and curated engaging social media content that consistently exceeded industry benchmarks for engagement
- Tracked and analyzed social media and online marketing initiatives
- Collaborated with the corporate communications team to identify positive or negative customer feedback regarding media content.
Consumer Affairs Specialist
Wakefern Food Corporation
07.2018 - 01.2020
- Proactively investigated and resolved a wide range of customer issues, while applying assertiveness, to ensure customer's needs were met in a timely manner
- Assisted customers by offering information on sales and promotions, product recalls, as well as other inquiries and concerns
- Successfully trained new hires and monitored the efficiency and development of their procedural skills.
Education
Bachelor of Arts - Human Resource Management
Rutgers, The State University of New Jersey
New Brunswick, NJ05.2017
Bachelor of Arts - Labor Studies and Employment Relations
Rutgers, The State University of New Jersey
New Brunswick, NJ05.2017
Skills
- Professional Demeanor and Ethics
- Time Management and Organization
- Problem-Solving and Critical Thinking
- Strong Work Ethic
- Advanced Customer Service Skills
- Conflict Resolution
- Research and Analytical Skills
- Attention to Detail
- Professionalism
Timeline
Social Media Specialist
Wakefern Food Corporation
01.2020 - Current
Consumer Affairs Specialist
Wakefern Food Corporation
07.2018 - 01.2020
Bachelor of Arts - Human Resource Management
Rutgers, The State University of New Jersey
Bachelor of Arts - Labor Studies and Employment Relations
Rutgers, The State University of New Jersey
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