Shannon Pierson
Wylie,TX
Summary
Systematic Administrative Assistant with successful experience in fast-paced office settings. Hardworking team-player with expertise completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
25
25
years of professional experience
Work History
AR Receipts Specialist
Associa
03.2022 - Current
- Create and implement daily performance tracker.
- Upload Stop/Go file to lockbox providers' website.
- Manage multiple depositing accounts and processes.
- Resolve lockbox, E-Check and credit card file exceptions.
- Audit and process Direct Debit payments.
- Communicate with 15 branch locations to resolve payment misapplications and bank reconciliation items.
Payroll Garnishments
United Parcel Service, UPS
04.2010 - 06.2013
- Initiated the streamline process of electronic transfer of court ordered child support for seasonal employees in the state of California.
- Processed court ordered wage garnishments, including child support, student loans, wage assignments, bankruptcy orders, state and federal tax levies in a timely manner.
- Process Legal answers to wage garnishment orders in accordance with state and federal law requirements.
- Collected and maintained electronic files for withholding orders.
- Researched and responded to inquires from employees, courts, state, and federal agencies and others regarding garnishment orders.
Accounts Receivable Suspense Coordinator
United Parcel Service, UPS
11.2009 - 04.2010
- Research misapplied funds from UPS Suspense account and allocate to appropriate account holders.
- Reviewed and processed approved complex billing adjustments and payment adjustments.
Area Sales Management Assistant - Sales Planning
United Parcel Service, UPS
10.2005 - 11.2009
- Assisted Area Sales Manager with routine and weekly reports and updates, along with administrative tasks required to support District Sales Operations Team.
- Tracked Sales Directors balance scorecard elements.
- Gathered information and prepared complex reports and run analysis using various software packages and UPS applications.
- Provided back office support to field sales representatives.
- Scheduled meetings and maintained Sales Managers calendar.
- Gathered and consolidated information for corporate and regional requests.
- Central support resource for contracts and bid reconciliation.
Accounts Receivable - Overpayments
United Parcel Service, UPS
03.2004 - 10.2005
- Research and resolve customer credit balances.
- Verified payment application intensions with customer and processed appropriate billing adjustments.
- Responded to inbound inquiries regarding accounts and payments.
Preferred Customer Associate
United Parcel Service, UPS
11.1999 - 03.2004
- One point of contact for major UPS account holders
- Research and resolve billing discrepancies
- File damage claims and dispute denied damage claims
- Tracked and investigated lost or misdirected packages
- Assist Field Sales Representatives with customer data inquires
- District Liaison for electronic billing requests
Education
BBA - Accounting
Amberton University
Garland, TXSkills
- Proactive and Self-Motivated
- State Regulation Compliance
- Creative Problem Solving
- Data Entry and 10-Key
- Attention to Detail
- Customer Relations
- Microsoft Office
- Documentation Management
Timeline
AR Receipts Specialist
Associa
03.2022 - Current
Payroll Garnishments
United Parcel Service, UPS
04.2010 - 06.2013
Accounts Receivable Suspense Coordinator
United Parcel Service, UPS
11.2009 - 04.2010
Area Sales Management Assistant - Sales Planning
United Parcel Service, UPS
10.2005 - 11.2009
Accounts Receivable - Overpayments
United Parcel Service, UPS
03.2004 - 10.2005
Preferred Customer Associate
United Parcel Service, UPS
11.1999 - 03.2004
BBA - Accounting
Amberton University
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