Shannon Pizana
Phoenix,AZ
Summary
Proven track record in enhancing customer retention and sales at State Farm, adept in property and casualty insurance with a knack for clear verbal communication. Demonstrated ability to exceed sales goals, prioritize effectively, and maintain trustworthy client relationships. Excelled in a fast-paced environment, ensuring client satisfaction and loyalty.
Overview
9
9
years of professional experience
Work History
Retention II Sales
State Farm
Tempe, USA
08.2020 - Current
- Selling auto/fire policies to new and existing clients
- Meeting sales goals and quotas
- Building and maintaining relationships while providing excellent customer care
Customer Care Rep II
State Farm
Tempe, USA
10.2019 - 08.2020
- Assist customers with billing and insurance policy information such as home, fire and life policies
Paralegal/Retention
Lexington Law Firm
Phoenix, USA
09.2015 - 08.2011
- Help clients with accounts
- Enroll clients for services
- Explain processes so clients could fully understand all the terms of agreements
- Collected on past due accounts and resolved issues for clients to avoid cancellations
Education
Medical Assistant -
The Bryman School of Arizona
Phoenix06.2009
Skills
- Customer Service Expertise
- Licensed in Property and Casualty
- Clear Verbal Communication
- Effective Organizational Skills
- Prioritization and Scheduling
- Proactive Work Ethic
- Consistent Reliability
- Trustworthy Performance
Accomplishments
- Several on the spot awards due to performance and thinking outside the box
- Several Ovations for quick problem solving and de escalating calls
Timeline
Retention II Sales
State Farm
08.2020 - Current
Customer Care Rep II
State Farm
10.2019 - 08.2020
Paralegal/Retention
Lexington Law Firm
09.2015 - 08.2011
Medical Assistant -
The Bryman School of Arizona
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