Shannon POMPA
Walmart #2663
Patton,PA
28
years of professional experience
Dynamic Team Lead at Walmart #2663 with a proven track record in enhancing team performance through effective coaching and conflict resolution. Skilled in employee training and customer service, I foster a results-driven environment that prioritizes operational excellence and employee development, achieving timely task completion and improved customer satisfaction.
Work History
Team Lead
27 Years 11 Months- Coordinated task assignments across departments to maintain efficient coverage and timely completion.
- Coached team members on customer service, safety practices, and operational expectations.
- Monitored inventory conditions and escalated stock issues to support replenishment accuracy.
- Resolved customer concerns promptly to maintain positive shopping experience and store performance.
- Communicated priorities to team members to keep operations aligned with daily business needs.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Trained new team members by relaying information on company procedures and safety requirements.
Education
High School Diploma
Skills
Attention to detail
Conflict resolution
Customer focus
Coaching and mentoring
Employee training
Multitasking Abilities
Customer service
Performance evaluations
Overseeing daily activities
Timeline
Team Lead
Walmart #2663
11.1998 - CurrentRead More
Cambria Heights
High School Diploma
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