Shannon Prout
Clare,MI
Summary
Accomplished Eligibility Specialist with a proven track record at the State of Michigan Department of Health and Human Services, excelling in Medicaid knowledge and policy interpretation. Demonstrated expertise in benefits administration and compliance, enhancing client satisfaction and process efficiency. Skilled in documentation and fostering community resource connections, achieving a significant improvement in case management outcomes.
Overview
28
28
years of professional experience
Work History
Eligibility Specialist
State of Michigan Department of Health and Human Services
2019.05 - Current
- Interviewed applicants and explained scope of different available benefits.
- Assisted clients with accurate eligibility form, application and document completion.
- Processed and certified documents for accuracy and compliance with government regulations.
- Scheduled appointments with applicants to gather information and explain benefits processes.
Children’s Services Specialist
State of Michigan Department of Health and Human Services
2011.03 - 2019.05
- Foster Care Case Manager (March 2011-April 2016)
- Foster Care Private Agency Monitor (April 2016-January 2017)
- Foster Care Licensing Manager ( January 2017-November 2018)
- Foster Care Case Manager (November 2018-May 2019)
- Supervised a caseload of youth, referred parents and children to community resources, compiled records and prepared court reports, testified in court, monitored parental visits, completed home visits, evaluated foster homes and worked to license them.
Compliance Clerk
Isabella County Trial Court
1997.03 - 2011.03
- Supervised 1100 Non-reporting probationers from their initial sentencing to their final discharge.
- Testified in court, completed court reports and recommendations.
- Referred probationers to community programs and resources.
- Processed orders, discharges, bench warrants, show causes, and probation orders.
Education
Bachelor of Science - Psychology And Sociology
Central Michigan University
Mount Pleasant, MI12.1996
Associate of Arts - Psychology
Mid Michigan Community College
Harrison, MI1994
High School Diploma -
Clare High School
Clare, MI1991
Skills
- Medicaid knowledge
- Public Assistance
- Documentation and paperwork
- Policy Interpretation
- Benefits Administration
- Universal Caseload/Bridges Knowledge
Timeline
Eligibility Specialist
State of Michigan Department of Health and Human Services
2019.05 - Current
Children’s Services Specialist
State of Michigan Department of Health and Human Services
2011.03 - 2019.05
Compliance Clerk
Isabella County Trial Court
1997.03 - 2011.03
Bachelor of Science - Psychology And Sociology
Central Michigan University
Associate of Arts - Psychology
Mid Michigan Community College
High School Diploma -
Clare High School
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