Shannon Quezada
Pawtucket
Summary
Dynamic professional with a proven track record at Dell Technologies, excelling in customer service and team leadership. Skilled in business operations and pricing strategy, I enhanced customer satisfaction and reduced call handling time through effective coaching. Adept at building partnerships and maintaining store excellence, I thrive in fast-paced environments.
Overview
21
21
years of professional experience
Work History
Shop Owner
Mystic Scented Miracles & More LLC
06.2021 - Current
- Creating hand made candles, non-toxic room sprays, wax melts, whipped foaming butter soaps.
- Managed daily inventory management and restocking processes to ensure product availability.
- Provided customer service by addressing inquiries and resolving issues effectively.
- Maintained cleanliness and organization of the shop to enhance customer experience.
- Marketing strategies to promote products and attract customers.
Customer Service Shift Supervisor
Dell Technologies
04.2004 - 05.2024
- Supervised daily operations to ensure exceptional customer service delivery.
- Trained and mentored team members on effective communication and problem-solving techniques.
- Developed and implemented processes to enhance efficiency in service response times.
- Resolved escalated customer complaints through effective negotiation and conflict resolution skills.
- Monitored team performance metrics, providing feedback for continuous improvement initiatives.
- Coordinated scheduling to optimize staff coverage during peak business hours.
- Enhanced customer satisfaction by addressing and resolving complaints in a timely manner.
- Reduced average call handling time by implementing effective coaching techniques for staff members.
Education
GED -
Woonsocket High School (Parents In Progress)
Woonsocket, RINo Degree - Business Management
CCRI
Lincoln, RISkills
- Networking and partnerships
- Pricing strategy
- Business operations
- Store maintenance
Timeline
Shop Owner
Mystic Scented Miracles & More LLC
06.2021 - Current
Customer Service Shift Supervisor
Dell Technologies
04.2004 - 05.2024
GED -
Woonsocket High School (Parents In Progress)
No Degree - Business Management
CCRI
Similar Profiles
Sierra PotterSierra Potter
Executive Director at Miracles Recovery Center, LLCExecutive Director at Miracles Recovery Center, LLC
Danille NowdenDanille Nowden
CEO at Creative Miracles LLCCEO at Creative Miracles LLC
Angela NashAngela Nash
Owner/Operator at Miracles Behind the Scene llcOwner/Operator at Miracles Behind the Scene llc
Nathael BarriosNathael Barrios
Warehouse Associate at Amazon Fulfillment CenterWarehouse Associate at Amazon Fulfillment Center
Madison CarrionMadison Carrion
Server/Cook at University of Rhode IslandServer/Cook at University of Rhode Island