Shannon Ray
Lexington,KY
Summary
Adept at streamlining operations, I significantly enhanced efficiency at Bluegrass Chiropractic Inc by implementing robust office management and EMR software skills. A background in ensuring HIPAA compliance and fostering customer service excellence underpins ability to contribute effectively to healthcare environments. A proactive approach and organizational skills drive optimal operational outcomes. Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence. Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Office Manager
Bluegrass Chiropractic Inc
07.2006 - Current
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
- Managed daily administrative tasks to ensure smooth operations within the medical office environment.
- Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
Education
Associate of Applied Science - Health Information Mnagement
Eastern Gateway Community College
Steubenville, OH07-2024
Skills
- Customer Service
- Office Management
- Organizational Skills
- EMR Software
- Strong Work Ethic
- HIPAA Regulations Understanding
- Effective Multitasking
- Medical terminology knowledge
- Healthcare Compliance Knowledge
- Patient Scheduling Management
- Computer Software Proficiency
- Billing Processes
Certification
- Registered Health Information Technician (RHIT) - American Health Information Management Association (AHIMA). Certification #272206
Timeline
Office Manager
Bluegrass Chiropractic Inc
07.2006 - Current
Associate of Applied Science - Health Information Mnagement
Eastern Gateway Community College
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